Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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All reviews

623 total • Write a review

Showing 361 - 370 of 619 reviews
mb
1 out of 5 stars

Charge what you want 👍

Got quoted a price of £17 for an outside clean. Did not explain the difference between volume 1-£13 or volume 2-£15. Anyway came back and went to pay and the dude said “It’s £20 as your car was dirty” Haha excellent. I actually thought it was a joke. When I stopped laughing he said “The windows were dirty” Thought I was on a hidden camera show! This geezer should be a stand up. I paid it as I was in a good mood but could have been a lot different! Be careful folks and agree a price first.

Date of experience: June 11, 2023

DC
1 out of 5 stars

Took my van into the Redditch Tesco…

Took my van into the Redditch Tesco franchise. Absolutely disgusting, mirrors were extremely dirty, marks on doors and panels, the staff were very argumentative and didn't care. Paid £15.00 for an external clean, might just as well thrown the money down the drain with the water. Will NEVER USE AGAIN

Date of experience: June 9, 2023

MS
5 out of 5 stars

Again I have used waves and service has…

Again I have used waves and service has been perfect and staff so polite and friendly great service 👍

Date of experience: June 9, 2023

DC
5 out of 5 stars

I've been using this car wash service…

I've been using this car wash service for sometime now, & the end product is excellent. I've lived locally for 30 years, & tried all the car wash companies. These guys provide the best service with great value for money. My car always looks like new on completion, inside & out. Fully recommend to all for a 5 star service

Date of experience: June 6, 2023

EH
1 out of 5 stars

The worst car wash I have ever used £40…

The worst car wash I have ever used £40 cash the guy asked for said 1 hour almost 2 hours later had to ask them to wipe it down again and to hoover it out properly went home & had to finish it off myself so angry the guy would not give my keys back until I paid him in cash

Date of experience: June 1, 2023

B

Ben

US

2 out of 5 stars

Not great

Charged £30 for a small car and wasn’t clean when I went back. Bug marks still on the front, interior door handles still marked and spillage in door cubby not cleaned.

Date of experience: May 31, 2023

C
5 out of 5 stars

Good wash

Good wash, I had to pay cash

Date of experience: May 29, 2023

M
1 out of 5 stars

Terrible Customer Service

I've been using Waves in Northampton for years. However, on the last two visits, for different reasons, they made me pay in cash, rather than card. Today, though I didn't have any cash, they told me I would HAVE to go to the cash machine. To be honest, I was afraid to argue. Billing Car Wash in Billing Garden Village is where I'll be going from now on.

Date of experience: May 29, 2023

D
5 out of 5 stars

Waves Carwash Northwich (Tesco)

Waves Car Wash is the only place we take our cars for a proper clean, inside and out. Zana and his team do a fabulous job, just drop your car off, do the shopping, come back and your car is just like new. Thank you Zana.

Date of experience: May 29, 2023

R

Ran

US

1 out of 5 stars

Horrible customer service.

Horrible customer service. We came to ask for a quote. The guy said £25. We agreed and drove home to empty our car. When we got back the guy was gone and the woman that replaced him insisted it's £28. Horrible, stay away.

Date of experience: May 28, 2023

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