Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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623 total • Write a review

Showing 1 - 10 of 619 reviews
ЛТ
1 out of 5 stars

Avoid Waves car wash in Hastings.

Horrible car wash in Hastings, They scratched the windows on my car, smeared dirt, automatic car wash washes cleaner and is safer. AVOID, AVOID, AVOID

Date of experience: July 5, 2025

hw
5 out of 5 stars

So efficient

So efficient, cleaned our Alpina and looks spotless

Date of experience: July 4, 2025

CS
5 out of 5 stars

Tesco Leigh Location is great

I use the service in Tesco Leigh, Greater Manchester. I do find if you use the app bookings go a bit wrong but if you just turn up they will accommodate you and ask that you wait for roughly 1 and a half hours which is fine for me as I can then go shopping. My car looks like new when they do a full valet which is £35 which I think is good compared to other providers, the staff are really friendly and do a really good thorough job.

Date of experience: July 3, 2025

DL
1 out of 5 stars

Avoid at all costs!

Tesco broadfields Aylesbury. £75 full Monty. A lot of money for a pensioner to pay to have a crap job done. Lots of dirt still inside car and boot. Hoover wasn’t done properly. Inside door panels still dirty. Glass smeary. Maybe my dad was taken advantage of as he went to this place wanting a gold service. It was really only the inside that needed the most work. It’s an old car and didn’t need a super duper wax coat or whatever it is you do. Won’t ever be returning. What a rip off!

Date of experience: July 2, 2025

CS
5 out of 5 stars

Great service as always polite staff…

Great service as always polite staff and always do a brilliant job I never go elsewhere but waves at Langdon hills

Date of experience: June 30, 2025

AN
4 out of 5 stars

Great car wash

Great car wash, I was positively surprised by their platinum service

Date of experience: June 29, 2025

N
1 out of 5 stars

Cost dependent on how expensive your car is!

I went to waves car wash at Tesco near Laindon to get my bmw 4 series coupe washed. I asked how much it cost for the gold wash? They said it would be £28 according to my reg! I said that's not what is says on your board, it should be £20 for the gold wash. They said we have to go with what it says on our tablet! Ok I said how much did you charge for the honda integra you are washing now? He said £20. I asked if he could explain why the £8 difference? He couldn't. So both 2 door coupe but an £8 difference. I think they just make up the price depending on what car you drive. It's shit that they couldn't explain the price difference so they have lost a customer.

Date of experience: June 29, 2025

KB
1 out of 5 stars

Submit dna just to get a price list!

Why don't you just advertise your prices. Absolute joke to ascertain how much you charge. Won't show on website! Sign up for account first. Enter all your details so we can sell your information if you check the boxes. Enter you home address fully! The. Ask for card details before even telling the cost of your services. I will never use and will never recommend phishing con company! Just advertise your prices.

Date of experience: June 25, 2025

S

SC

US

5 out of 5 stars

Wonderful job by all the team

Wonderful job by all the team. Dan provided excellent customer service and went above and beyond- he checked everything was done and even topped my screen wash. Would definitely have my car cleaned there again.

Date of experience: June 25, 2025

NK
5 out of 5 stars

Fantastic service at Waves Car Wash

Fantastic service at Waves Car Wash! Nick is an absolute star – super friendly, easy-going, and clearly takes pride in what he does. He even vax washed my seats as a kind gesture, which totally made my day! I’ve had slightly cheaper car washes elsewhere, but they’ve always felt a bit… meh. The care and attention to detail at Waves really stand out and are 100% worth the few extra quid. Plus, being in the Tesco car park by the river is a bonus – I grabbed a coffee, did a quick shop, and had a lovely stroll by the boats while they worked their magic. Very happy customer – highly recommend and I’ll definitely be back! Thanks so much to Nick & his smashing team ☺️🙌🏻

Date of experience: June 21, 2025

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