Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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All reviews

623 total • Write a review

Showing 21 - 30 of 619 reviews
R
2 out of 5 stars

Did not replace all my expensive jaguar…

Did not replace all my expensive jaguar branded mats. Car smelt musty and smoky. Being the most expensive wash around I don’t recommend.

Date of experience: June 1, 2025

T
1 out of 5 stars

Don't take bookings if you are closed!

UPDATE: email just received stating that I have been charged, and not just the £5 cancellation fee, but the full £30! Refund has been requested, and will be pursued further if necessary. DO NOT USE THIS COMPANY! I went to my local branch 3 miles away last week, to find that it was closed. I installed the app to pre-book a full valet for today. My local branch wasn't listed on the app, so I booked with the Broadstairs branch 11 miles away, received a confirmation email this morning, arrived on time only to find that was closed too - no notification received. Have filed a complaint through the app and advised them that I will pursue a refund if they try to charge a no-show fee. If they haven't already gone out of business, I wouldn't be surprised if that happens very soon.

Date of experience: June 1, 2025

sh
1 out of 5 stars

WASTE OF TIME Rubbish £40 spent last one of the night…

Rubbish £40 spent last one of the night rushed didnt even bother with seats marks left all over the car this place is useless owner was rubbing marks out with his hand do not recommend this wash Tesco Car Park of Tesco Store, St Peters Drive, Worcester WR5 3SW

Date of experience: May 30, 2025

A

A

US

1 out of 5 stars

The worst so called ‘car wash’ company…

Worst so called ‘car wash’ in Sutton I’ve ever come across. Terrible job, car never cleaned well, always left with dirt and smears everywhere. Make up over-inflated prices on the spot and don’t stick to advertised charges. Very rude staff. Don’t go there. Waste of money, you only need to clean your car again afterwards.

Date of experience: May 20, 2025

MT
1 out of 5 stars

My son took my car to be washed and…

My son took my car to be washed and cleaned inside and out when my son got home I had a look at my car and it was absolutely still filthy I had to get the hoover out and clean it myself £37 we paid I will never go to this place again please don't go there disgusting.

Date of experience: May 19, 2025

I
1 out of 5 stars

Charged my 2 seater TT as the largest…

Charged my 2 seater TT as the largest car price !! When I said why they said ‘Cos the boss says so’ Dodgy as and would avoid.

Date of experience: May 17, 2025

MT
1 out of 5 stars

Very rude aggressive

Very rude aggressive, no customer service. Made an a very anxious person very scared (Altrincham TESCO)

Date of experience: May 17, 2025

H
1 out of 5 stars

Incompetent operator at Highwoods Colchester

Incompetent, unprofessional, disrespectful and zero knowledge/understanding of customer service. Will happily stand there and watch as a paying customer (myself) will wipe off all the water marks/drips after they've "supposedly" done it. Argumentative, no accountability and overall just a lousy bunch on site at Highwoods Tesco 16:15 yesterday 14th May. Wont use again.

Date of experience: May 15, 2025

CW
1 out of 5 stars

Worst service ever

Worst service ever At £30 for a wash and polish you would expect a good standard but all we could see were steaks and water marks all over the car. When I complained about the water marks and that £30 is a lot i got told I was being disrespectful 2 to 3 times then my husband stepped in telling the young man not to speak to me like that. Anyway..it got a bit heated. To cut a long story short, if complaining about a service i didn't receive means being disrespectful then what is there to say apart from we'll never use waves again!!!

Date of experience: May 14, 2025

L
1 out of 5 stars

Paint went off

They destroyed my cars bumper paint by keeping jet wash to close by lazenest of person who was cleaning it.

Date of experience: May 12, 2025

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