Review summary

Water Irrigation has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PT

Paul Thompson ORDER ID

5 out of 5 stars
Great service and comms. Keen prices and fast delivery.

I experienced great service from this company. Email questions prior to purchase were replied to within 2 hours during their working hours and all questions answered clearly and helpfully. Placed my order on a Friday, parcel turned up Monday morning on their standard delivery option. All items ordered were received in first class condition and their prices are the best I could find online. Very impressed; thank you. 100% recommended from me.

JD

Jonathon Dempsey

1 out of 5 stars
Inefficient, untrustworthy: AVOID THIS COMPANY

AVOID THIS COMPANY. Water Irrigation is the online trading name of Hydrosure Global Limited, based in Telford, Shropshire. They do not have a telephone contact number which automatically raises question marks as to their credibility. Their online system ignored my instant attempt to cancel my order, taking my money. They cancelled the delivery but have still not refunded my money after more than THREE WEEKS! I cancelled my order online as soon as I realised they operated without a facility for direct (telephone) communication - my reluctance to deal with them has now been validated. Other reviews would appear to confirm this company cannot be trusted. NOTE: Usually my Trustpilot reviews are positive!

P

Peter

2 out of 5 stars
Inconsistent, fail to notify when items are out of stock

Inconsistent, have made four orders with them, two have had issues: - one order some times items were missing, I contacted they explained they are out of stock. Doesn’t explain why they didn’t process a refund automatically and/or notify me - one order I paid for next day. It didn’t turn up. Had to contact and again, out of stock. No notification the premium service I paid for wouldn’t be fulfilled, no apology, no attempt to resolve. Avoidable as it was a large order and was held up by one item. Customer service is ok but you have to email and hours are limited. Shame there is a disconnect between fulfilment team and customer services

RN

Rachel Newson

1 out of 5 stars
Be very wary of this company

This company has no phone line! They claim to do customer service by email but they don't respond for days! I'm trade and they got my order wrong so I've had to pull out of a job, reorder my schedule and pay my lads to stand around on site without being able to phone and speak to a person. 5 days later and despite emailing daily I'm no further forward with sorting it out. I've had to buy from another supplier and hope I eventually get a refund.

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All reviews

188 total • Write a review

Showing 61 - 70 of 184 reviews
PD
4 out of 5 stars

Good products at a reasonable price.

Good products at fair prices. Losing a star for delivery speed and price but the Hydrosure irrigation components have been good quality and easy to install.

Date of experience: September 10, 2023

sa
5 out of 5 stars

Excellent customer service

Excellent customer service, delivery and prices. No problem from start to finish with my order.

Date of experience: July 25, 2023

K

KL

US

1 out of 5 stars

No spare Parts

Earlier this year I purchased a HydroSure 160M Hose Cart. Recently due to a gardening accident I broke the plastic water inlet threaded connection which snapped easily. I contacted Water Irrigation Customer Service to purchase a spare part only to find that the company do not carry spare parts for this type of Hose Cart that they sell and despite a lengthy polite email exchange with customer services I was unable to persuade them to tell me the name of the manufacturing company that made the hose cart for WaterIrrigation/HydroSure claiming that customer services were not authorised to release that information. I am now left with a hose cart that is useless having not been able to source a replacement plastic part. I had expected to have a functioning hose cart for many years and had I known that spare parts were not available I would have purchased a different type of water cart perhaps from a different supplier.

Date of experience: July 13, 2023

AK
1 out of 5 stars

*** Terrible *** Terrible *** Terrible ***

Among other items I ordered a HydroSure Dual Outlet Water Tap Timer. Unfortunately I could not get the device to defer the start of a watering event and sought support from Customer Service. I was very clear in stating the problem I had but unfortunately the response was a standard reply for common issues, checks to make and general considerations; none of which addressed my specific concern. I replied to the e-mail stating that the information provided did not address my specific issue and asked for advice on how to return the unit; I have received no follow up communication. With a blatant disregard for any positive level of customer satisfaction, the organisation should consider renaming their Customer Service organisation to 'Customer Disservice' as this would more accurately represent their disregard for their customers.

Date of experience: June 29, 2023

J
5 out of 5 stars

No issues here, Next day delivery, order was as expected.

After reading the trust pilot reviews, i started to look at other companies. i decided to take the risk and purchase from Water Irrgation knowing i would be covered by Paypal. No issues from my order, everything arrived as expected. however, i do note how difficult it could be for support on an order. Dont take the trust pilot rating as all orders are bad. Expect that if you are unlucky with your order you may get a bad service from them.

Date of experience: June 28, 2023

I

Ian

US

1 out of 5 stars

AVOID AVOID AVOID

The hosepipe itself is not bad, though certainly not as kink resistant as their web page description makes out. My main issue is customer service - or rather lack of it. Ordered the wrong product and realised immediately so re-ordered. Tried to cancel the original order but there is absolutely no way of doing this unless you first go through the hassle of creating an account before placing the order (and why would you bother doing this for a very occasional purchase?). Ended up with the bother, and not insignificant cost, of returning the incorrect item and have still not received a refund well over a week later. Frustratingly there is no way to contact the company by phone. Just wish I had seen all the the poor reviews on Trustpilot (47% are 1*) before buying a hose pipe. AVOID THIS COMPANY

Date of experience: June 21, 2023

J

Joe

US

1 out of 5 stars

I have purchased £250 worth of…

I have purchased £250 worth of equipment 3 days ago ( on a next day delivery), and I am still waiting. Yodel shows ( at depot) and has done from day one. I have sent two messages via the website ( as no contact details are available ), and I haven’t had any response. I have asked for a total refund, but no response. Unfortunately one star is all that’s available, but this company doesn’t deserve that. If I do not receive my money back I will take legal action and use this platform to advise everyone on how to do the same thing. One of the worst companies I have ever had the misfortune to come across.

Date of experience: June 17, 2023

P
1 out of 5 stars

Appalling

Appalling. No contact other than through the website, followed by email. Each query/email reply takes 24 hours to respond to, not including weekends and bank holidays. Purchased a Bluetooth Hydrosure, it arrived with no Bluetooth. Replacement sent with the same fault. It may not be a fault, but no one to discuss it with.

Date of experience: June 16, 2023

R
3 out of 5 stars

Very Mixed about Company

Very Mixed about Company +ves There delivery is A1 & prices good -ves No contact phone number so complaints ALL via email. My product c £250 pounds was faulty. You have 7 days of receipt to notify them, luckily didn’t put off building it. Reporting faulty goods can only be done by Emailing them. A v slow process. Wish I’d read reviews before ordering, as email response times reported as not good. Will update my review when resolved. They have emailed back promptly but want more photos on top of ones already sent showing the issue! They did say this will be difficult to do though. So another email back… groan!

Date of experience: June 16, 2023

c
1 out of 5 stars

Useless company waited 2 days for a…

Useless company waited 2 days for a delivery that didn’t turn up in full. No way of contacting them and they don’t respond to emails

Date of experience: June 15, 2023

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