WA
Water Irrigation
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Inconsistent, fail to notify when items are out of stock
Inconsistent, have made four orders with them, two have had issues: - one order some times items were missing, I contacted they explained they are out of stock. Doesn’t explain why they didn’t process a refund automatically and/or notify me - one order I paid for next day. It didn’t turn up. Had to contact and again, out of stock. No notification the premium service I paid for wouldn’t be fulfilled, no apology, no attempt to resolve. Avoidable as it was a large order and was held up by one item. Customer service is ok but you have to email and hours are limited. Shame there is a disconnect between fulfilment team and customer services