Review summary

Water Irrigation has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PT

Paul Thompson ORDER ID

5 out of 5 stars
Great service and comms. Keen prices and fast delivery.

I experienced great service from this company. Email questions prior to purchase were replied to within 2 hours during their working hours and all questions answered clearly and helpfully. Placed my order on a Friday, parcel turned up Monday morning on their standard delivery option. All items ordered were received in first class condition and their prices are the best I could find online. Very impressed; thank you. 100% recommended from me.

JD

Jonathon Dempsey

1 out of 5 stars
Inefficient, untrustworthy: AVOID THIS COMPANY

AVOID THIS COMPANY. Water Irrigation is the online trading name of Hydrosure Global Limited, based in Telford, Shropshire. They do not have a telephone contact number which automatically raises question marks as to their credibility. Their online system ignored my instant attempt to cancel my order, taking my money. They cancelled the delivery but have still not refunded my money after more than THREE WEEKS! I cancelled my order online as soon as I realised they operated without a facility for direct (telephone) communication - my reluctance to deal with them has now been validated. Other reviews would appear to confirm this company cannot be trusted. NOTE: Usually my Trustpilot reviews are positive!

P

Peter

2 out of 5 stars
Inconsistent, fail to notify when items are out of stock

Inconsistent, have made four orders with them, two have had issues: - one order some times items were missing, I contacted they explained they are out of stock. Doesn’t explain why they didn’t process a refund automatically and/or notify me - one order I paid for next day. It didn’t turn up. Had to contact and again, out of stock. No notification the premium service I paid for wouldn’t be fulfilled, no apology, no attempt to resolve. Avoidable as it was a large order and was held up by one item. Customer service is ok but you have to email and hours are limited. Shame there is a disconnect between fulfilment team and customer services

RN

Rachel Newson

1 out of 5 stars
Be very wary of this company

This company has no phone line! They claim to do customer service by email but they don't respond for days! I'm trade and they got my order wrong so I've had to pull out of a job, reorder my schedule and pay my lads to stand around on site without being able to phone and speak to a person. 5 days later and despite emailing daily I'm no further forward with sorting it out. I've had to buy from another supplier and hope I eventually get a refund.

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All reviews

188 total • Write a review

Showing 51 - 60 of 184 reviews
DS
5 out of 5 stars

Great customer service.

Great customer service. I ordered a Gardena Soil Sensor from Waterrirrigation and it wasn't recognised by the Gardena 9V Bluetooth valve. Antonia from Customer Service was extremely helpful and liaised with Gardena Support until the issue was resolved (submerging the tip of the sensor in water for 24 hrs did the trick, in case anyone else encounters this issue). Antonia kept me updated regularly about progress and when Gardena Support took longer than expected to respond, she offered a refund/replacement, which I'm pleased to say wasn't necessary.

Date of experience: October 22, 2023

BM
4 out of 5 stars

After reading a lot of poor reviews, I was pleasantly surprised

After reading a lot of poor reviews, I thought I’d share my experience of this company’s customer service….. I believe It is when things don’t go to plan, that you get to see a companies true ability: I ordered some parts from W.I and when the items arrived, some were missing! I sent off a query form via website, then went on to read the reviews regarding the poor CS, and have to say I was getting worried about the situation! However I got a response the next day from a pleasant CS advisor “Shannon”apologising and explaining there had been an error in warehouse, my missing items were sent out express delivery and with me next day! Yes a bit of inconvenience but mistakes happen and I was dealt with very well and the problem was rectified asap. All I would say, I would rather the company’s had a phone number to get in touch rather than the query via website….

Date of experience: October 10, 2023

MF
5 out of 5 stars

Great products. Reasonable price

Easy to use website. Micro- irrigators were exactly as described and have worked well. Prices reasonable

Date of experience: September 27, 2023

RR
5 out of 5 stars

Great company

Very fast delivery time. Great value for all items. Invaluable for irrigation system on the Allotment. Would definitely use again and again.

Date of experience: September 27, 2023

Bs
5 out of 5 stars

Thoughtful range of focussed items

Great web site with a thoughtful range of focussed items, prices/quality great

Date of experience: September 27, 2023

MS
1 out of 5 stars

Never dealt with this company so why am…

Never dealt with this company so why am I being asked for a review?

Date of experience: September 27, 2023

J
5 out of 5 stars

Happy Greenhouse plants.

Good piece of kit. Reliable and easy to set up/program.

Date of experience: September 27, 2023

DW
3 out of 5 stars

Service from the company is good

Service from the company is good. The \hydrosure products I've tried have been rubbish

Date of experience: September 27, 2023

MJ
5 out of 5 stars

Excellent Service

Shannon in customer service replied promptly and resolved my problem on an urgent basis. My experience with this company has always been excellent. I will recommend this company and its customers service staff.

Date of experience: September 18, 2023

CY
2 out of 5 stars

OK products, but apalling customer service

The products offered are generally okay and good value and arrive promptly, but if you have a problem with the products or installation, you will get little support except via email, even if you have spent considerable sums on a full garden irrigation system. For me, cable supplied did not meet the spec required by the system components but I was assured it was okay when I questioned it. 1 year later, all pipes and cables in the ground and a not working system, I find that the cable is no longer offered and replaced with a branded alternative 3 times more expensive. Curious huh! Asked for assistance but they refuse any communication except via email. Unless you are a pro, pay a bit more and buy elsewhere.

Date of experience: September 14, 2023

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