Review summary

Water Irrigation has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PT

Paul Thompson ORDER ID

5 out of 5 stars
Great service and comms. Keen prices and fast delivery.

I experienced great service from this company. Email questions prior to purchase were replied to within 2 hours during their working hours and all questions answered clearly and helpfully. Placed my order on a Friday, parcel turned up Monday morning on their standard delivery option. All items ordered were received in first class condition and their prices are the best I could find online. Very impressed; thank you. 100% recommended from me.

JD

Jonathon Dempsey

1 out of 5 stars
Inefficient, untrustworthy: AVOID THIS COMPANY

AVOID THIS COMPANY. Water Irrigation is the online trading name of Hydrosure Global Limited, based in Telford, Shropshire. They do not have a telephone contact number which automatically raises question marks as to their credibility. Their online system ignored my instant attempt to cancel my order, taking my money. They cancelled the delivery but have still not refunded my money after more than THREE WEEKS! I cancelled my order online as soon as I realised they operated without a facility for direct (telephone) communication - my reluctance to deal with them has now been validated. Other reviews would appear to confirm this company cannot be trusted. NOTE: Usually my Trustpilot reviews are positive!

P

Peter

2 out of 5 stars
Inconsistent, fail to notify when items are out of stock

Inconsistent, have made four orders with them, two have had issues: - one order some times items were missing, I contacted they explained they are out of stock. Doesn’t explain why they didn’t process a refund automatically and/or notify me - one order I paid for next day. It didn’t turn up. Had to contact and again, out of stock. No notification the premium service I paid for wouldn’t be fulfilled, no apology, no attempt to resolve. Avoidable as it was a large order and was held up by one item. Customer service is ok but you have to email and hours are limited. Shame there is a disconnect between fulfilment team and customer services

RN

Rachel Newson

1 out of 5 stars
Be very wary of this company

This company has no phone line! They claim to do customer service by email but they don't respond for days! I'm trade and they got my order wrong so I've had to pull out of a job, reorder my schedule and pay my lads to stand around on site without being able to phone and speak to a person. 5 days later and despite emailing daily I'm no further forward with sorting it out. I've had to buy from another supplier and hope I eventually get a refund.

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All reviews

188 total • Write a review

Showing 71 - 80 of 184 reviews
h
1 out of 5 stars

AVOID. They will literally steal your money

made a return of two orders, refuse to acknowledge one of the returns and wont respond to my emails, they are literally stealing my money, they have the unused unopened item back, which i sent with a courier, irt has been received, but they refuse to acknowledge they have it so are keeping my money too. AVOID THIS COMPANY AT ALL COSTS. They have a majority of 1 star reviews for a reason.

Date of experience: June 12, 2023

rw
1 out of 5 stars

Terrible customer services

Terrible customer services - non existent. Ordered items but one was missing from delivery. No phone number. Do not reply to emails. No way of contacting them. They took my money but have not delivered all of my order. BUYERS BEWARE. They may be ok if you get what you want but if you need to contact them it is impossible. I would give no stars if possible.

Date of experience: June 8, 2023

J

JD

US

1 out of 5 stars

Multiple parts were missing from the order. No customer support.

Multiple parts were missing from the order, including critical parts without which the delivered products were useless. No contact phone number for the company and emails not responded to. Virtually zero customer service and I can't review the products because they are incomplete and unusable. I'd give zero stars if it were possible.

Date of experience: May 31, 2023

C
1 out of 5 stars

I paid for a priority order

I paid for a priority order, but 2 days later the item has still not been given to the delivery courier. As it's a public holiday on Monday the earliest the courier is likely to receive my item is Tuesday, which is unacceptable. I tried to contact Water Irrigation today but apparently they don't work on a Saturday. I've sent them a message online asking them to cancel my order.

Date of experience: May 27, 2023

JK
1 out of 5 stars

Appalling after sales support

The company excelled on delivery but there was an engineering mismatch between the supplied components and the company point blank refuse to call me to discuss the issue. They do not publish a telephone number but if you search for a number it is answered as others have said "owing to unforeseen circumstances the office is closed" This level of customer service is completely unacceptable and I would advise prospective customers to look elsewhere for their irrigation needs

Date of experience: May 26, 2023

DL
4 out of 5 stars

Was skeptical, but very pleased

No sooner had I placed an order with this company I immediately became skeptical as I couldn't find a telephone number anywhere if I had to query something. I placed my order on an expedited 1-2 day delivery service & got no confirmation of tracking etc, on day 2 at 10.30 got an email confirming delivery, goods arrived as described, they were quite a bit cheaper than elsewhere, the box was damaged quite a lot but that didn't matter. I had emailed the customer service address & got a reply in less than 4hrs as stated, would give it 5 stars if they had a phone number.

Date of experience: May 23, 2023

JE
1 out of 5 stars

Very disappointed

Unhelpful, patronising customer service and poor quality product. Very disappointing (Hydrosure 50m Wall Mounted Garden Hose Reel).

Date of experience: April 3, 2023

BJ
5 out of 5 stars

Pretty Good

I am not sure why they haven't been given a great rating, I have found them to be speedy and reliable. The only issue I have is the return process could be simplified without the need to print off extra forms etc... Overall, pretty good company and good deals too!

Date of experience: March 21, 2023

F
2 out of 5 stars

No phone support. Terrible delivery. Products & prices OK.

1) No published telephone number, and if you bother to trace one it just states their office has now been closed and they can only be contacted by email. 2) They use the delivery company widely acknowledged as the WORST in the country. Presumably this is for reasons of economy, but it's a false economy as they have now lost all our future orders due to the almost inevitable Evri delivery cock-up. (Hmmm I wonder why Hermes changed their name!) 3) They only display their Feefo rating, which for some inexplicable reason is very high compared to a pretty appalling showing on TrustPilot. They actively encourage their customers to review only on Feefo. Highly suspicious. On the plus side the products and prices are ok. But they have had so many complaints over so many months about both customer support and logistics, yet they do nothing about either. From a business perspective it simply makes no sense to ignore your customer's feedback.

Date of experience: March 16, 2023

PB
5 out of 5 stars

No-fuss customer service

When I complained about some goods that arrived damaged, the help I received was excellent. I got a response within minutes of reporting the problem, and Tiffanie sorted out a refund within an hour or so, with no fuss, even though the damage to my goods was probably caused by the couriers. I wish all companies I dealt with were this helpful.

Date of experience: February 24, 2023

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