Water Irrigation
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*** Terrible *** Terrible *** Terrible ***
Among other items I ordered a HydroSure Dual Outlet Water Tap Timer. Unfortunately I could not get the device to defer the start of a watering event and sought support from Customer Service. I was very clear in stating the problem I had but unfortunately the response was a standard reply for common issues, checks to make and general considerations; none of which addressed my specific concern. I replied to the e-mail stating that the information provided did not address my specific issue and asked for advice on how to return the unit; I have received no follow up communication. With a blatant disregard for any positive level of customer satisfaction, the organisation should consider renaming their Customer Service organisation to 'Customer Disservice' as this would more accurately represent their disregard for their customers.