Water Irrigation
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After reading a lot of poor reviews, I was pleasantly surprised
After reading a lot of poor reviews, I thought I’d share my experience of this company’s customer service….. I believe It is when things don’t go to plan, that you get to see a companies true ability: I ordered some parts from W.I and when the items arrived, some were missing! I sent off a query form via website, then went on to read the reviews regarding the poor CS, and have to say I was getting worried about the situation! However I got a response the next day from a pleasant CS advisor “Shannon”apologising and explaining there had been an error in warehouse, my missing items were sent out express delivery and with me next day! Yes a bit of inconvenience but mistakes happen and I was dealt with very well and the problem was rectified asap. All I would say, I would rather the company’s had a phone number to get in touch rather than the query via website….