V4 Consumer operates in the consumer electronics sector, likely offering electronic products and devices for personal and household use. The company appears to focus on providing technology solutions and electronic goods to individual consumers and families. Their business model likely involves the retail, distribution, or manufacturing of consumer-oriented electronic products.
V4 Consumer receives a mix of feedback, with a notable 68% of reviewers expressing positive experiences, particularly highlighting the helpfulness and professionalism of staff like Malik and Ayushmita. Customers appreciate the quick service and thorough assistance provided, especially in resolving issues and understanding products.
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However, many express frustration with the broadband service, citing significant discrepancies between promised speeds and actual performance, with some experiencing drops to 0Mbps. Complaints also arise regarding billing practices, with several consumers reporting unexpected charges and poor customer service when seeking refunds. While the staff's attitude is often praised, the overall reliability of the broadband service leaves much to be desired.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.8
60
100%
+0.8
● Low
3.8 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.0▲ 0.8
12-month avg
3.8
All-time
3.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
3.1
15
Jun 25
4.2
23
Jul 25
4.0
16
Aug 25
3.0
6
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 41 positive reviews
Customer service54%
22 mentions
Helpful support44%
18 mentions
Friendly staff15%
6 mentions
Fast & efficient15%
6 mentions
“I will be recommending V4 Consumer as a network provider based on this great customer experience”
On “Customer service” · Aug 28, 2025
Top complaintsof 19 negative reviews
Customer service42%
8 mentions
Payment issues32%
6 mentions
Refund26%
5 mentions
Cancellation26%
5 mentions
“Terrible service, unhelpful support, and a company that clearly doesn’t care about its customers”
On “Customer service” · Aug 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
We signed up to V4 Consumer on the promise of “up to 24Mbps” broadband. In reality, the best speed we’ve ever had is 12Mbps, and on several occasions it has dropped to 0Mbps despite showing a signal.... See more
Ayushmita at V4 Consumer was very helpful and made sure the issues with my wifi were resolved before closing the case. I will be recommending V4 Consumer as a network provider based on this great cust... See more
Our store hours are Monday through Saturday 10 AM to 8 PM, and Sunday 11 AM to 6 PM. Holiday hours may vary, so please check our website or call ahead during holiday periods.
Do you offer warranty on electronics purchases?
Yes, we provide manufacturer warranties on all new electronics, which typically range from 1-3 years depending on the product. We also offer extended warranty plans for additional coverage beyond the manufacturer's warranty period.
Can I return or exchange items if I'm not satisfied?
We accept returns within 30 days of purchase with original receipt and packaging for most items. Electronics must be in new, unopened condition unless defective, and some items like software or personal care products may have different return policies.
Do you price match with other retailers?
Yes, we offer price matching on identical items from authorized retailers within 14 days of purchase. The competitor's price must be currently advertised and verifiable, and the item must be in stock at both locations.
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What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and mobile payments like Apple Pay and Google Pay. We also offer financing options for purchases over $299.
Do you provide technical support or setup services?
Yes, we offer in-store technical support and can help with basic device setup for most electronics. For more complex installations or repairs, we partner with certified technicians who can provide on-site or in-store services for an additional fee.
How can I contact customer service?
You can reach our customer service team by calling (555) 123-4567, emailing [email protected], or visiting us in-store. Our phone and email support are available Monday through Friday 9 AM to 7 PM.
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We signed up to V4 Consumer on the promise of “up to 24Mbps” broadband. In reality, the best speed we’ve ever had is 12Mbps, and on several occasions it has dropped to 0Mbps despite showing a signal. It’s completely unreliable. We have had to just use the data on our mobile phones while in the house.
When we raised this issue months ago, they admitted there were no upgrades planned in our area. Their only “solution” has been to offer a small discount on our monthly bill, which to me is an admission that the service isn’t good enough. But they still refuse to let us leave the contract without paying a huge termination fee (north of £300). I have now reported this company to the Ombudsman.
Terrible service, unhelpful support, and a company that clearly doesn’t care about its customers. In my opinion this is a scam company. Avoid V4 Consumer at all costs.
Ayushmita at V4 Consumer was very helpful and made sure the issues with my wifi were resolved before closing the case. I will be recommending V4 Consumer as a network provider based on this great customer experience.
Terrible, when they want to make you offers they call you multiple times a day from different numbers but as soon they need to refund you they dont reply. STAY AWAY
Ease of information offered, explanations of products allowing a full understanding of the process.
Our contact Prashant Malik kept us informed and followed up all enquiries in a professional manner
I got complete resolution for what could have been brushed off as an intermittent issue. From making sure the home checks are done to locating the fault with the network and following up after engineer visit, everything was taken care of.
This company is is a joke the speeds are rubbish restict service and will not help the most vulnerable families so left with no Internet till my payday
It is a fraud service and always charges me more money. My home broadband begins Feb 2025. From Feb 2025 to now (July 2025), V4 Consumer already charged me more twice. Every time they do not provide refund and I have to get my refund through raise a dispute to the Ombudsman. This time, they charged me more again, and sent me a refund confirmation email on 7 July 2025. Through the refund confirmation letter, i should receive the refund within 14 days. However, I do not receive! I have to claim money through small claim court. Anyway, tips for other customers, the Ombudsman and Small claims Court can get the money back from the company.
I was struggling with payments.
MALIK rang me and was the most kind and understanding person i've spoken to on the phone..he listened,clarified details so i fully understood.
He helped me to recieve the best possible outcome.
He is a credit to you're company and i wouldnt hessitate to recommend the company to a friend because of MALIK'S help.
Arpa has been so helpful and committed to solving a problem we had with our landline - he is the ultimate help, always persevering and following through with calls to check the issue has been sorted. Very humble too. Thank you - brilliant customer service!
The gentleman Malik, who helped me with my many problems, was extremely helpful, kind, very thorough in what service would be best suited and why.
I am extremely happy with the service I I’m receiving and wouldn’t hesitate to recommend to anyone.
We selected V4 Consumer as our new Internet provider six weeks ago, and their service has been first class. The most important thing is to be able to talk to a real person without delay, and our contact, Malik, has been brilliant, answering all of my dumb questions accurately and politely. The whole experience so far has been great.
The worse provider of any broadband I have ever used and worst customer service from anything I have experienced. They stopped taking payments from me without me knowing, when I called for something else i was advised that they could not help me or discuss anything with me due to my account being with a debt collector!!! The first man I spoke to would not give me any further information and was extremely rude. I then spoke to another lady who was trying to help but did not understand at all that I had not cancelled the direct debit and it was in fact V4 consumer that had stopped taking payment without any communications to me about this. It was not until I wrote a formal letter that anyone took the situation seriously. When they eventually reduced the early termination fee and took me off the debt list they called it "a goodwill gesture", when the entire thing was their fault. I have never missed a payment in my life and in the process of buying a property- their mistake could have jeopardised that and their staff were rude and unhelpful. I would not recommend v4 consumer to anyone
Too early to say much about actual speed etc. Much the same as before. But, they were very quick and responsive to questions and helped me set up things, esp. VoIP phone. So far been impressed as you are talking to people willing to help.
Quick service, nothing too much trouble, excellent after care.
This service was for my mum, who has dementia and needs a phone, so the quick service helped her keep calm. Thank you all and especially Amil
I rang V4 customer service about a question on my bill about an Express assurance. Arpa, the account representative, clearly explained the benefits of that Assurance. When I asked about any cost reduction on my total bill (I have V4 Broadband and a SIM only contract for my mobile phone), he patiently checked what he could do to offer reductions and he listened to me when I said that I didn't want to extend my contract. He managed to give me some small but appreciated discounts without extending my contract.
We provide local delivery within 25 miles for large appliances and TVs for a fee. Professional installation services are available for items like home theater systems, appliances, and security cameras through our certified installation partners.
Can I check product availability online before visiting the store?
Yes, you can check real-time inventory on our website or call the store directly. Our online inventory is updated every few hours, but we recommend calling to confirm availability of high-demand items before making the trip.
Do you buy or trade in used electronics?
We accept trade-ins on select electronics like smartphones, tablets, laptops, and gaming consoles in working condition. Trade-in values are assessed in-store and can be applied toward new purchases or given as store credit.
About V4 Consumer
V4 Consumer operates in the consumer electronics sector, likely offering electronic products and devices for personal and household use. The company appears to focus on providing technology solutions and electronic goods to individual consumers and families. Their business model likely involves the retail, distribution, or manufacturing of consumer-oriented electronic products.
