V4 Consumer operates in the consumer electronics sector, likely offering electronic products and devices for personal and household use. The company appears to focus on providing technology solutions and electronic goods to individual consumers and families. Their business model likely involves the retail, distribution, or manufacturing of consumer-oriented electronic products.
V4 Consumer receives a mix of feedback, with a notable 68% of reviewers expressing positive experiences, particularly highlighting the helpfulness and professionalism of staff like Malik and Ayushmita. Customers appreciate the quick service and thorough assistance provided, especially in resolving issues and understanding products.
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However, many express frustration with the broadband service, citing significant discrepancies between promised speeds and actual performance, with some experiencing drops to 0Mbps. Complaints also arise regarding billing practices, with several consumers reporting unexpected charges and poor customer service when seeking refunds. While the staff's attitude is often praised, the overall reliability of the broadband service leaves much to be desired.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.8
60
100%
+0.8
● Low
3.8 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.0▲ 0.8
12-month avg
3.8
All-time
3.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
3.1
15
Jun 25
4.2
23
Jul 25
4.0
16
Aug 25
3.0
6
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 41 positive reviews
Customer service54%
22 mentions
Helpful support44%
18 mentions
Friendly staff15%
6 mentions
Fast & efficient15%
6 mentions
“I will be recommending V4 Consumer as a network provider based on this great customer experience”
On “Customer service” · Aug 28, 2025
Top complaintsof 19 negative reviews
Customer service42%
8 mentions
Payment issues32%
6 mentions
Refund26%
5 mentions
Cancellation26%
5 mentions
“Terrible service, unhelpful support, and a company that clearly doesn’t care about its customers”
On “Customer service” · Aug 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
My first experience with V4 was more positive, but after a few months of being with V4, our Internet kept failing.
I got in touch first in late February 2025.
The first engineer from Openreach could not find a cause, at the second visit I was told to change the cable. After some pushing, we got sent a new rooter from V4, unfortunately the problem still persists.
Communication was at least satisfactory, until we scheduled the first phone call from V4 to discuss further options, and I was not rung at the time promised to me.
Last week we learned that, through a different company, full fibre is available at our address.
On phoning V4 I was told that semi-fibre was offered through Openreach now, I agreed to stay - but subsequently that information turned out to be incorrect. V4 claims that the order seemed to go through at first but was then declined.
This might well be true, but I was not informed about the fact until I rang again. A second scheduled call was arranged and again, I had an apologetic voicemail three hours later.
I asked to be let out of my fixed contract and to be contacted - in writing- by a person authorised to make such a decision. I was told via e-mail that someone was going to ring me at a certain time, when I was working. In the voicemail left by the head of complaints I was promised an e-mail, I am still waiting for that e-mail to come through. I have now set a deadline of contact in writing for tomorrow, and if I don’t get the e-mail, I will take the matter to Ofcom.
This is shocking service, and I am only
giving it two stars because it was better before.
There is another issue with the contact via e-mail. The e-mail address the response comes from is different from the support address to write to, and it is a no-reply address called “customer success”, so one has to actively generate a chain of communication through copying and pasting their answer.
The e-mails sound quite artificial, like they are generated through AI and direct questions have actively been avoided, both over the phone and in writing.
I should be possible to give me information about the cancellation process in writing, in a productive manner.
Our store hours are Monday through Saturday 10 AM to 8 PM, and Sunday 11 AM to 6 PM. Holiday hours may vary, so please check our website or call ahead during holiday periods.
Do you offer warranty on electronics purchases?
Yes, we provide manufacturer warranties on all new electronics, which typically range from 1-3 years depending on the product. We also offer extended warranty plans for additional coverage beyond the manufacturer's warranty period.
Can I return or exchange items if I'm not satisfied?
We accept returns within 30 days of purchase with original receipt and packaging for most items. Electronics must be in new, unopened condition unless defective, and some items like software or personal care products may have different return policies.
Do you price match with other retailers?
Yes, we offer price matching on identical items from authorized retailers within 14 days of purchase. The competitor's price must be currently advertised and verifiable, and the item must be in stock at both locations.
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What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and mobile payments like Apple Pay and Google Pay. We also offer financing options for purchases over $299.
Do you provide technical support or setup services?
Yes, we offer in-store technical support and can help with basic device setup for most electronics. For more complex installations or repairs, we partner with certified technicians who can provide on-site or in-store services for an additional fee.
How can I contact customer service?
You can reach our customer service team by calling (555) 123-4567, emailing [email protected], or visiting us in-store. Our phone and email support are available Monday through Friday 9 AM to 7 PM.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 68% of recent reviews are 4–5★ and 32% are 1–2★.
We provide local delivery within 25 miles for large appliances and TVs for a fee. Professional installation services are available for items like home theater systems, appliances, and security cameras through our certified installation partners.
Can I check product availability online before visiting the store?
Yes, you can check real-time inventory on our website or call the store directly. Our online inventory is updated every few hours, but we recommend calling to confirm availability of high-demand items before making the trip.
Do you buy or trade in used electronics?
We accept trade-ins on select electronics like smartphones, tablets, laptops, and gaming consoles in working condition. Trade-in values are assessed in-store and can be applied toward new purchases or given as store credit.
About V4 Consumer
V4 Consumer operates in the consumer electronics sector, likely offering electronic products and devices for personal and household use. The company appears to focus on providing technology solutions and electronic goods to individual consumers and families. Their business model likely involves the retail, distribution, or manufacturing of consumer-oriented electronic products.
