V4 Consumer
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The worse provider of any broadband I…
The worse provider of any broadband I have ever used and worst customer service from anything I have experienced. They stopped taking payments from me without me knowing, when I called for something else i was advised that they could not help me or discuss anything with me due to my account being with a debt collector!!! The first man I spoke to would not give me any further information and was extremely rude. I then spoke to another lady who was trying to help but did not understand at all that I had not cancelled the direct debit and it was in fact V4 consumer that had stopped taking payment without any communications to me about this. It was not until I wrote a formal letter that anyone took the situation seriously. When they eventually reduced the early termination fee and took me off the debt list they called it "a goodwill gesture", when the entire thing was their fault. I have never missed a payment in my life and in the process of buying a property- their mistake could have jeopardised that and their staff were rude and unhelpful. I would not recommend v4 consumer to anyone