Good value iPhones
Have used these people on a few occasions and found them great. Good value on phones DONT know about there other products 👍 😢

Ultimo Electronics is a consumer electronics retailer that offers a range of electronic products and devices for personal and household use. The company likely provides items such as smartphones, computers, audio equipment, televisions, and various electronic accessories to meet consumer technology needs. As a consumer electronics business, they focus on serving customers looking for electronic products for everyday use.
Ultimo Electronics faces significant criticism from consumers, with many expressing frustration over product quality and refund processes. Reviewers frequently report receiving items in poor condition, such as scratched Apple Watches and faulty iPhones, which do not match the advertised descriptions.
Complaints about delayed refunds are rampant, with customers feeling trapped in a cycle of unresponsive customer service. Despite these issues, some customers have praised the timely delivery of their orders and noted positive experiences with specific products, like the iPhone 11 and a Chromebook replacement. However, the overwhelming sentiment leans negative, as many warn others to avoid the company due to their experiences with scams and poor service. Overall, Ultimo Electronics struggles to maintain a positive reputation amidst a sea of dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 60 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.7 | 3 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 1.3 | 6 |
| Apr 25 | 3.3 | 3 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I ordered an iPhone 11 directly from UE's website, as I had had a previously good experience two years ago ordering s...”
“They then don’t refund for months, you get told it’s in progress but it’s not”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Delivery | Refunds | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.1 out of 5 (poor) | 2.0 out of 5 (poor) | +13% | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 1.0 out of 5 (poor) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Ultimo Electronics is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 2.0).
60 reviews of Ultimo Electronics. Filter by what matters to you.
Have used these people on a few occasions and found them great. Good value on phones DONT know about there other products 👍 😢
I have used Ultimo Electronics previously and have always found their customer service quick and efficient snd the products first class. This time I purchased a reconditioned IPad Pro 1, overall I am happy with the purchase however the battery charge is disappointing, I seem to be having to recharge it every day
AVOID! I bought a ring doorbell through WOWCHER. It was faulty and don’t work. After leaving to charge for 3 days we sent it back as they said and I asked for a refund rather than replacement. They said they would refund incl. the cost to send it back (i sent it back guaranteed delivery). The so called ‘Bethany’ said that I sent them back a product that wasn’t theirs so they can’t accept it and sending back to me. This was not the case and now I’m £70 down. I’ve asked them to call me/provide me with their telephone to which they say they don’t have one. I’ve asked to speak to a manager and make a formal complaint multiple times and this has been ignored. She claimed they have serial codes on the ones they send out and the one I returned doesn’t - I don’t see how that can be when I returned the EXACT SAME DOORBELL! I’m now over £70/80 down and getting nowhere with them at all. Don’t waste your money, spend the bit extra and get it from a reputable shop where you will have the protection and not be scammed like I have. I can’t afford to loose this money, learn from my mistake
Quick answers to the questions people ask most.
Our store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary, so please check our website or call ahead during holiday periods.
Yes, all new electronics come with manufacturer warranties, and we also offer extended warranty plans for additional coverage. Our team can explain warranty options and help you choose the best protection for your purchase.
We accept returns within 30 days of purchase with original receipt and packaging. Items must be in new, unused condition, and some restrictions apply to opened software and personal audio devices for hygiene reasons.
Yes, we offer technical support for products purchased in our store and provide repair services for most major electronics brands. Our certified technicians can diagnose issues and provide repair estimates, typically within 24-48 hours.
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and digital payments like Apple Pay and Google Pay. We also offer financing options for purchases over $500.
Yes, we offer price matching on identical items from authorized local competitors and major online retailers. Simply bring in the competitor's current advertised price, and we'll match it at the time of purchase.
We sell both in-store and online through our website. Online orders can be shipped to your home or held for pickup at our store, and we offer free local delivery for orders over $100.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 63% are 1–2★.
I recently bought a ring doorbell and when I came across a few blips whilst setting up I emailed them. Bethany replied a few hours later, was a great help and sorted my problems swiftly. 10/10 great company, great working doorbell, very helpful- would recommend.
Purchased through wowcher, Ring doorbell is not working properly. We asked for refund. Tree weeks ago we sent it back because it didnt work and today they sent us product again, instead of refund. We rejected that ring door bell. A more then a month after we still didnt get our money back. So they kept their product and money, we even paid postage. We reported to citizen advice and contacted a bank. Avoid this place, they are scam. THEY ARE STEALING THE MONEY. I wish I can put screenshots from them.
Absolutely shocking, they send out rubythen accept no responsibility. They say they’re going to refund but don’t. I have contacted Cotizens Advice, Trading Standards and now I am waiting to hear back from Wowcher. Vile people to deal with!!!!
The phone I ordered is OK. I would not consider it 'Very Good' condition as there are some small deep scratches on the screen, so I was disappointed overall as it was an Xmas present for my son. The packaging is poor, just a huge generic box that the phone rattles around in. I was hoping for a phone type box at least. You could have got a laptop in the box it was packed in. The phone does work OK and is generally decent condition overall, I guess time will tell.
Excellent service, great quality products and prompt delivery service.
What a delight to buy from this company. Very helpful Bethany was able to advise with the technical complications of compatibility of Apple Watch and iPhone. Fantastic service.
The quality of the iPhone is very good and as it’s the first one my son has purchased with his own money, I need to be reassured that he gets good value for money. It’s still early days and I hope we don’t have any technical problems with it.
I bought an iphone which needed to be returned for repair which failed. I returned the item requesting a refund as per consumer rights act however the company toyed with me like a mouse and have failed to respond to my complaint and will not refund the £169.99 I paid. Avoid the company if you want your rights upheld and go to a bigger company like Amazon who will uphold your consumer rights
Perfect item, super fast delivery. My daughter's new iPhone 11 arrived within days and is near immaculate. Went for a new battery that seems to last for days! I think this is our third iPhone from Ultimo - can't fault them! Many thanks!
I bought an Apple Watch in Feb this year. All was fine with the watch until a month ago it started glitching and then not charging. I sent it back and they said it had water damage?Ive assured the company this watch was never in water I never even went in the shower with it.This outcome I just have to except. However my watch was returned today with the screen hanging off and it looks like it’s been through a rough time!! When reporting this to ultimo their response was “we apologise “. I don’t recommend this company. I’m such a disappointed customer.
I have bought 4 apple products from this company . The quality is superb. The service is very good .
I would like to thank Bethany, for her quick response back to my emails, she made everything so easy and my laptop came early Thank you Jayne
Delivery was early an d phone was spot on, definitely recommend and I definitely will be back!
Used ultimo electronics a number of times always excellent. Item as described, A+ delivery and service.
Yes, we purchase and accept trade-ins on smartphones, tablets, laptops, gaming consoles, and other electronics in good working condition. Bring your device in for a free evaluation and instant quote.
You can reach us by phone at (555) 123-4567, email us at [email protected], or visit us in-store. Our customer service team is available during store hours to assist with any questions or concerns.
Ultimo Electronics is a consumer electronics retailer that offers a range of electronic products and devices for personal and household use. The company likely provides items such as smartphones, computers, audio equipment, televisions, and various electronic accessories to meet consumer technology needs. As a consumer electronics business, they focus on serving customers looking for electronic products for everyday use.
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