Ultimo Electronics is a consumer electronics retailer that offers a range of electronic products and devices for personal and household use. The company likely provides items such as smartphones, computers, audio equipment, televisions, and various electronic accessories to meet consumer technology needs. As a consumer electronics business, they focus on serving customers looking for electronic products for everyday use.
Ultimo Electronics faces significant criticism from consumers, with many expressing frustration over product quality and refund processes. Reviewers frequently report receiving items in poor condition, such as scratched Apple Watches and faulty iPhones, which do not match the advertised descriptions.
Complaints about delayed refunds are rampant, with customers feeling trapped in a cycle of unresponsive customer service. Despite these issues, some customers have praised the timely delivery of their orders and noted positive experiences with specific products, like the iPhone 11 and a Chromebook replacement. However, the overwhelming sentiment leans negative, as many warn others to avoid the company due to their experiences with scams and poor service. Overall, Ultimo Electronics struggles to maintain a positive reputation amidst a sea of dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 60 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.7 | 3 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 1.3 | 6 |
| Apr 25 | 3.3 | 3 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I ordered an iPhone 11 directly from UE's website, as I had had a previously good experience two years ago ordering s...”
“They then don’t refund for months, you get told it’s in progress but it’s not”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Delivery | Refunds | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.1 out of 5 (poor) | 2.0 out of 5 (poor) | +13% | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 1.0 out of 5 (poor) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Ultimo Electronics is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 2.0).
60 reviews of Ultimo Electronics. Filter by what matters to you.
Used this company through Amazon I bought used phone, when it arrived, the screen was lifted As third party Amazon wouldn’t refund so had to go through the company Sent phone back, special delivery, to be told 10x days administration, then 5 x days to issue refund They have only just issued the refund today, not sure when it will appear in bank Avoid unless you can manage without £180+ for nearly three weeks
Quick answers to the questions people ask most.
Our store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary, so please check our website or call ahead during holiday periods.
Yes, all new electronics come with manufacturer warranties, and we also offer extended warranty plans for additional coverage. Our team can explain warranty options and help you choose the best protection for your purchase.
We accept returns within 30 days of purchase with original receipt and packaging. Items must be in new, unused condition, and some restrictions apply to opened software and personal audio devices for hygiene reasons.
Yes, we offer technical support for products purchased in our store and provide repair services for most major electronics brands. Our certified technicians can diagnose issues and provide repair estimates, typically within 24-48 hours.
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and digital payments like Apple Pay and Google Pay. We also offer financing options for purchases over $500.
Yes, we offer price matching on identical items from authorized local competitors and major online retailers. Simply bring in the competitor's current advertised price, and we'll match it at the time of purchase.
We sell both in-store and online through our website. Online orders can be shipped to your home or held for pickup at our store, and we offer free local delivery for orders over $100.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 63% are 1–2★.
Yes, we purchase and accept trade-ins on smartphones, tablets, laptops, gaming consoles, and other electronics in good working condition. Bring your device in for a free evaluation and instant quote.
You can reach us by phone at (555) 123-4567, email us at [email protected], or visit us in-store. Our customer service team is available during store hours to assist with any questions or concerns.
Ultimo Electronics is a consumer electronics retailer that offers a range of electronic products and devices for personal and household use. The company likely provides items such as smartphones, computers, audio equipment, televisions, and various electronic accessories to meet consumer technology needs. As a consumer electronics business, they focus on serving customers looking for electronic products for everyday use.
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