UK Water Softeners is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
17 July 2025 Water Softener Installation Pre booking & information visit was excellent. The installer arrived on time - was helpful, polite & friendly - he explained everything - listened to & answered our questions - completed the work on time & left the our location as if he'd never been there. A truly competent & professional installation & I would highly recommend UK Water Softeners
The installer arrived on time and was honest in the appraisal about the condition of our existing water softener. He gave me a price there and then to install a new machine, and completed the work within the time period he had said. No fuss, no mess. Thank you.
What a lovely Company. Ticks all the right boxes. Founded 30 or so years ago by their father, and now at the helm are Sarah and Andrew (son and daughter). I dealt with Sarah initially, and we both agreed upon a deal to move forward. Installation day, and Pete arrived. The old installation, about 12 years ago, was not up to standard. Pete transformed the plumbing with his installation, and what a lovely chap he is, with decades of experience. I am delighted with my experience with this Company and wholeheartedly recommend them to any potential purchasers.
Great reliable service being using them for over 25 years. Totally recommend
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www.uk-water-softeners.co.uk214 total • Write a review
From the very start or purchasing my water softener from UK Water Softeners, the whole team have so helpful. I recently had an issue and an Engineer (Danny) called me to explain how to isolate the unit until he could attend. The appointment came around fast and Danny went above and beyond to fix the unit. All round fantastic service! Highly recommend UK Water Softeners.
Date of experience: February 21, 2025
Always very quick at responding to an enquiry and they deliver the service they've promised. Excellent customer service, prompt attendance to resolve issue and very fair price for work carried out by Andrew.
Date of experience: February 11, 2025
I feel like after installing the water softener, there’s much less scale on the kitchen appliances. The water also feels smoother, and the results are pretty good.
Date of experience: February 8, 2025
Great company to deal with. All the staff were very friendly, helpful and efficient. Very happy with installation which was done quickly and very neatly. Would highly recommend UK Water Softeners.
Date of experience: January 30, 2025
What a thoroughly nice, professional, efficient and user-friendly company to deal with. All the positive reviews are accurate. Our water softener was 15 years old and we now know that’s a typical end of life age. We hadn’t realised it was the cause of our water pressure issues upstairs. That was the only symptom of its ‘end of life’, it was still softening and we had no limescale build-up. Anyway, I found these reviews and contacted the company. Andrew came within a few days, dismantled it and showed me how the resin beads had turned mushy. He quoted for a reconditioned or new one, explained the pros and cons of each and we chose the new one, which he fitted there and then. It has completely transformed our showers so we are delighted. I've always been a fan of water softeners, but learnt a lot more from Andrew’s visit, which was helpful and interesting. I’m ordering salt from them too as it’s a very good price and doesn’t arrive damaged. 100% recommend having a water softener if you live in hard water area and 100% recommend this company to fit it, thank you, so glad I found you!
Date of experience: January 15, 2025
US
Having been advised by a local water softener company that the layout of our bungalow made it impossible to install a system, we approached UK Softeners who we had engaged to install a system at our previous property in Camberley. They were happy to travel to our new property to make an assessment and we were very pleased to be advised that, despite being a tricky job, they could install a water softener. On the day, the installation was challenging but was completed on time and very much to our satisfaction. We would highly recommend UK Water Softeners.
Date of experience: December 26, 2024
Excellent Service from UK Water Softeners on my recent installation. Following my initial contact, Sarah replied quickly and visited at my convenience with examples of the softeners available. After answering all my questions, installation was organised quickly and done efficiently. Within a week I could see the improvement in my water quality. Thank you, Sarah and the Team.
Date of experience: December 15, 2024
US
My wife already posted a 5* review following our installation in September 2023. My further review is to celebrate the fantastic customer service we have continued to receive. Salt prices are great and quickly delivered, and when we ordered a replacement water filter and I was not sure how to fit it, all it took was a one call and they walked me through it. Most recently, our softener was not working properly (our issue caused by a plumber who was dealing with something else) and after asking for help I immediately got a call from the team to help find a solution and then promptly came out to us to fix it. So not only do they offer great prices and service initially, the ongoing customer service is brilliant…. Another reason to use UK Water Softners!
Date of experience: December 13, 2024
I was referred to UK Water Softeners by a neighbour and promptly called by their salesperson Sarah. We quickly arranged a visit a few days later. Throughout the process there was no 'hard' sell - Sarah clearly demonstrated the numerous benefits of having a device installed and then gave me the option of all the different types available, the benefits and disadvantages. I also arranged for a Harvey Water Softener rep to visit the following week. However, the difference in the sales pitch was evident even if the prices were not that dissimilar between the two companies. In the end, the decision to go with UK Water Softeners was based on the strength of their reviews on this site and the excellent service my neighbours have received over many years. I picked the top of the line Cobalt C5 softener, an infinity drinking filter (plus drinking tap) plus also added the private job of having softened hot and cold taps fitted to the front of my property. Engineer Steve was booked in for 3rd December and duly arrived on time as agreed. The company even send small profiles of each engineer so you know who will be turning up to work in your home. (It is little professional touches like this that make you confident you are dealing with an authentic family business established in 1995) The installation was completed in a few hours and Steve duly removed all the rubbish from my property so I was left with a pristine kitchen after the installation. He walked me through the setup, how to switch both the filter and switch the mains supply back to hard water. He also helped me setup the MyHarvey app on my smartphone. I would not hesitate to recommend UK Water Softeners and will be referring my own family members after Christmas which could not be more of an endorsement!
Date of experience: December 7, 2024
