Review summary

UK Water Softeners is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

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Based on reviews, created with AI

See what reviewers are saying

17 July 2025 Water Softener…

17 July 2025 Water Softener Installation Pre booking & information visit was excellent. The installer arrived on time - was helpful, polite & friendly - he explained everything - listened to & answered our questions - completed the work on time & left the our location as if he'd never been there. A truly competent & professional installation & I would highly recommend UK Water Softeners

The installer arrived on time and was…

The installer arrived on time and was honest in the appraisal about the condition of our existing water softener. He gave me a price there and then to install a new machine, and completed the work within the time period he had said. No fuss, no mess. Thank you.

C
100%

What a lovely Company. Ticks all the right boxes. Founded 30 or so years ago by their father, and now at the helm are Sarah and Andrew (son and daughter). I dealt with Sarah initially, and we both agreed upon a deal to move forward. Installation day, and Pete arrived. The old installation, about 12 years ago, was not up to standard. Pete transformed the plumbing with his installation, and what a lovely chap he is, with decades of experience. I am delighted with my experience with this Company and wholeheartedly recommend them to any potential purchasers.

ML
Great reliable service being using them…

Great reliable service being using them for over 25 years. Totally recommend

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All reviews

214 total β€’ Write a review

Showing 31 - 40 of 210 reviews
H
5 out of 5 stars

Lovely family business who are a…

Lovely family business who are a pleasure to deal with. Extremely efficient and competitively priced. We’d recommend them without hesitation

Date of experience: December 6, 2024

M
5 out of 5 stars

Top quality service and smooth experience

Contacted UK Water Softeners and Sarah was quick to schedule a visit to give a demo and show the various options. We went for Harvey Twintec S4. Installation was booked in quickly. Steve arrived on time and did a fantastic, neat and clean job to fit the softener and explained how everything worked. Overall an easy, hassle free experience from UK Water Softeners and the team.

Date of experience: December 2, 2024

S
5 out of 5 stars

A nother great service,

A great service once again, had to have technician out who was very helpful, again sorted buy the office

Date of experience: November 14, 2024

Tv
5 out of 5 stars

Excellent company and product

From the survey to the installation to aftercare, there has been excellent customer service. They are knowledgeable and take pride in their work. I’m happy I was referred to them for my water softener.

Date of experience: November 14, 2024

YT
5 out of 5 stars

Thorough explanation

Thorough explanation! Sarah was very patient with all our questions. Not once did we feel pressured by her to buy anything nor was there any awkward upselling. She made us feel comfortable and happy with the choice we made. Installation was very tidy with another explanation of how to use the system efficiently. Overall very happy with everything, would highly recommend!

Date of experience: November 6, 2024

CO
5 out of 5 stars

5 star service

Friendly, efficient service from start to finish.

Date of experience: October 31, 2024

S
5 out of 5 stars

Great Service and communications.

Great company for water softener installation. Sarah visited and gave us all the options and explained them clearly, without any pressure to purchase. Steve then did a really great job with the installation. Recommended if you are looking for water softener.

Date of experience: October 22, 2024

SJ
5 out of 5 stars

Great softener and great service

After nearly 20 years our old softener died and so we went back to UK Water Softeners who had installed the original. They turned up within 24 hours, checked that the old one was really dead and installed a new one. With an upgrade deal we felt very happy

Date of experience: October 22, 2024

KS
5 out of 5 stars

Excellent professional service

We received excellent service from UK water softeners who fitted our previous softener 20 years ago. Both Andrew and Sarah visited to discuss the best water softener for our house and current needs. Fitting was arranged promptly and carried out efficiently by Carl who managed to fit the machine in a tight space. Would not hesitate to recommend

Date of experience: October 18, 2024

N
5 out of 5 stars

It was an excellent service

It was an excellent service, Sarah was brilliant she has done initial survey given competitive price compare with other providers in our area. Steve has done excellent work for installation. I was pleased with their service.

Date of experience: October 17, 2024

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