Thérapie Clinic appears to be a veterinary or animal therapy facility that provides medical care and treatment services for pets and animals. The clinic likely offers diagnostic services, medical treatments, and therapeutic care to help maintain and restore animal health. As a specialized animal care facility, they may focus on rehabilitation, physical therapy, or comprehensive veterinary services for various types of pets.
Thérapie Clinic has a positive customer experience.
Thérapie Clinic receives high praise from many customers for its welcoming staff and effective treatments, with numerous reviews highlighting the professionalism and friendliness of the team. Reviewers frequently mention their positive experiences, particularly with various procedures like BOTOX and Elixis, noting that the staff takes time to explain treatments thoroughly.
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However, there are significant concerns regarding customer service, particularly related to refunds and communication. Some customers express frustration over delays in receiving refunds and feeling ignored when trying to resolve issues. Despite these complaints, the overall sentiment remains largely positive, with many clients expressing satisfaction and a desire to return. Overall, Thérapie Clinic is well-regarded, though attention to customer service issues could enhance the experience further.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
60
100%
—
● Medium
4.5 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 53 positive reviews
Professionalism30%
16 mentions
Friendly staff28%
15 mentions
Customer service21%
11 mentions
Helpful support19%
10 mentions
“I visited Thérapie Clinic in Westfield Stratford for my BOTOX treatment and honestly, they were incredible from start...”
On “Professionalism” · Nov 23, 2025
Top complaintsof 6 negative reviews
Refund67%
4 mentions
Response time67%
4 mentions
Never received33%
2 mentions
No response33%
2 mentions
“Despite the situation, I received no refund and no support”
On “Refund” · Nov 23, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
Overall rating and review count for this company and similar companies
I underwent an aligner treatment for my teeth with this company, and they shut down without any warning while my treatment was still in progress. As a result, my treatment was never completed.
Despite the situation, I received no refund and no support. I sent countless emails, made countless phone calls, and never got a single reply. I lost over 1,000 € and was left with health issues: my teeth were only partially moved as planned, which left my jaw misaligned and caused problems in my neck and back.
It has now been a while, with no update, no explanation, and no attempt to contact me. At this point, it’s clear I’m never going to hear from them again.
I was told I am getting a refund over the phone by regional manager 1 month ago but I have not received it yet and when I have tried to chase it up they are avoiding it. They have not given me any receipt or written confirmation of refund being done. I keep asking for it but they won’t respond to that, they just say sorry for inconvenience. I have not got a receipt or anything to show a refund was done and it’s being avoided when I ask for one?
They have blamed it on my bank.
My experience with Therapie has been deeply distressing, and I feel a genuine responsibility to warn others.
During one of my laser treatments, I suffered burns—something I had never experienced in any of my previous sessions with different staff members. What makes this even more alarming is that a close family member, who was treated by the same practitioner a couple of weeks prior, also sustained burns as well as severe facial discolouration and pigmentation. We both immediately felt that our sessions were unusually painful compared to past treatments, and the injuries we were left with confirmed that something had gone seriously wrong.
But the treatment injuries were only the start of the ordeal. What followed felt cold, dismissive, and deeply disappointing. Therapie’s handling of the situation came across as more focused on protecting themselves than on supporting the people who were harmed. Despite the seriousness of our injuries, they provided no transparent or convincing evidence from their “internal investigation” to show that no negligence had occurred. Instead, the process felt heavily geared towards shifting blame rather than taking accountability.
What shocked me the most was how the complaints and refund process seemed designed to limit how freely customers can speak about their experiences. In my personal view, the emphasis appeared to be on protecting the company’s reputation and income rather than doing the right thing by clients who have been injured. The way the situation was handled left me feeling discouraged from openly sharing my experience, and gave me the impression that minimising negative reviews was a higher priority than genuine care.
Adding to this, my Data Subject Access Request (DSAR)—a legal right—was handled appallingly. I submitted it in early October and responded immediately to their verification request. Despite this, my emails went unanswered, follow-ups were ignored, and they later attempted to claim that they had never received the information that I had sent on the very same day. I had to point out the exact email timestamps to demonstrate that their statements were not accurate.
The entire DSAR process felt evasive, unprofessional, and incredibly disrespectful—especially given that this involved an injury and sensitive personal data. After weeks of contradictory communication and avoidable delays, I am now escalating the matter to the Information Commissioner’s Office because I no longer trust Therapie to handle data transparently or responsibly.
This experience has been painful, emotionally draining, and deeply disappointing. From the burns themselves to the way I felt dismissed, unheard, and discouraged from speaking openly, I have lost all trust in this organisation.
Based on everything I have been through, I cannot recommend Therapie to anyone. In my opinion, they lack transparency, accountability, and genuine care for the wellbeing of the clients who put their trust in them!
The below response is curiously silent on the fact that I have requested my data and they have thus far failed to comply and incorrectly tried to state I did not provide them with information requested. I stand by the above.
What veterinary services does Thérapie Clinic offer?
Thérapie Clinic provides comprehensive veterinary care including routine check-ups, vaccinations, surgical procedures, dental care, and emergency treatments. We also offer specialized services such as diagnostic imaging, laboratory testing, and rehabilitation therapy for pets.
What are your clinic hours and do you offer emergency services?
Our regular clinic hours are Monday through Friday 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 4:00 PM. We provide emergency services during off-hours and can be reached through our emergency hotline for urgent pet care needs.
Do I need to make an appointment or do you accept walk-ins?
We recommend scheduling appointments in advance to ensure the best care for your pet and minimize wait times. However, we do accept walk-ins for urgent matters, though you may experience longer wait times.
What types of animals do you treat?
We primarily treat dogs and cats of all ages and breeds. We also provide care for small animals such as rabbits, guinea pigs, and birds, depending on the specific medical needs.
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What payment methods do you accept and do you offer payment plans?
We accept cash, credit cards, debit cards, and pet insurance. For larger procedures, we offer flexible payment plans and can work with third-party financing options to help make veterinary care more affordable.
How do I contact Thérapie Clinic to schedule an appointment?
You can schedule an appointment by calling our main phone line, visiting our website's online booking system, or stopping by the clinic in person. Our staff will help you find the most convenient appointment time for you and your pet.
What should I bring to my pet's first appointment?
Please bring any previous medical records, vaccination history, current medications, and a list of questions or concerns. If your pet is new to our clinic, also bring a form of identification and your pet's favorite treats to help them feel comfortable.
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I have used Therapie for many years and never had an issue - well once they overcharged me £50, although being kind to them, I just said leave it on my account.
They are not as kind back when you want a refund. I recently booked polynucleotide treatments x 2 package at nearly £1,200. I had no consultation and did not know about the treatment, although during another appointment I was told it was good. I was encouraged to pay for this in advance and would then be consulted on it later. nobody at the time told em their T&C did not allow refunds, so I paid (like a fool). I have since found out it is not suitable for vegetarians, so asked for a refund. I was told no. I have since e-mailed and had no reply, phoned and was told someone would call me back, but they have not. They are great at taking money, although not so great about returning it.
I was initially told that they could put it as a credit on my account although I already have credit on my account and do not want to add another £1,200 to it.
It is wrong to not tell you the T&C or about the issues with the treatment before letting you pay.
I guess it will be a visa chargeback, or small claims court. Shame as I have always been happy with them.
So bad when you can’t get to speak to anyone and they do not reply to e-mails
I see Therapie reply saying they e-mailed me yesterday, not the case. They actually sent a message through trust pilot with no details on how to contact them but asking for my number - would be good if they followed up on this and called me. I guess the next contact will be at small claims court - Please be advised when they reply saying they want to help etc, they actually do not follow up on this
I have emailed therapie originally on the 13th October as I need assistance with my account (personal). And I have had zero response. I have since chased them on the 25th October and again on the 12th of November and there’s been no response at all.
Very disappointing to have a company completely ignore you once they have your money. It’s rude and just unprofessional.
I recently booked a 3-session top-up for €148. Before booking, I specifically asked whether there would be any Black Friday offers, and I was informed that 10% would be the best discount available. Based on that information, I went ahead with the purchase.
I have now seen that the same package is listed at €80 during the Black Friday sale. Given the advice I was provided at the time of booking, I feel somewhat misled by the staff. I rang to see could they give me some clarification on the matter and I was also dismissed.
After speaking to someone about the matter I was told that they encourage their clients to check the website for the latest information. I was told the opposite of this. I was told that no further offer would be available to me on the Black Friday deals.
I am well aware that offers vary. However I was encouraged to purchase there and then as no better offer would be available.
The only response I received was an apology for my frustration.
Do you offer grooming services or just medical care?
While our primary focus is veterinary medical care, we offer basic grooming services such as nail trimming and ear cleaning as part of our wellness visits. For full grooming services, we can recommend trusted local pet groomers.
What is your policy for prescription medications and refills?
Prescription medications require a valid veterinarian-patient relationship and recent examination. Refills can be requested by phone or online, but some medications may require periodic check-ups to ensure your pet's continued health and safety.
About Thérapie Clinic
Thérapie Clinic appears to be a veterinary or animal therapy facility that provides medical care and treatment services for pets and animals. The clinic likely offers diagnostic services, medical treatments, and therapeutic care to help maintain and restore animal health. As a specialized animal care facility, they may focus on rehabilitation, physical therapy, or comprehensive veterinary services for various types of pets.
