Thérapie Clinic
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No refunds, No explanation of T&Cs when booking
I have used Therapie for many years and never had an issue - well once they overcharged me £50, although being kind to them, I just said leave it on my account. They are not as kind back when you want a refund. I recently booked polynucleotide treatments x 2 package at nearly £1,200. I had no consultation and did not know about the treatment, although during another appointment I was told it was good. I was encouraged to pay for this in advance and would then be consulted on it later. nobody at the time told em their T&C did not allow refunds, so I paid (like a fool). I have since found out it is not suitable for vegetarians, so asked for a refund. I was told no. I have since e-mailed and had no reply, phoned and was told someone would call me back, but they have not. They are great at taking money, although not so great about returning it. I was initially told that they could put it as a credit on my account although I already have credit on my account and do not want to add another £1,200 to it. It is wrong to not tell you the T&C or about the issues with the treatment before letting you pay. I guess it will be a visa chargeback, or small claims court. Shame as I have always been happy with them. So bad when you can’t get to speak to anyone and they do not reply to e-mails I see Therapie reply saying they e-mailed me yesterday, not the case. They actually sent a message through trust pilot with no details on how to contact them but asking for my number - would be good if they followed up on this and called me. I guess the next contact will be at small claims court - Please be advised when they reply saying they want to help etc, they actually do not follow up on this