Pets at Home Reviews

Really helpful and pleasant.

Wanted to buy a betta fish and was refused by the staff, purely by ego. Staff being very narcissistic, rude and unkinde! Very unprofessional staff woring there

My order was supposed to arrive in store by Saturday. It was ordered on Thursday morning. It didn’t arrive until late afternoon on Monday!! When we opened the box, everything was squashed & literally had been thrown in there. We had ordered Lily’s Kitchen tray food, 3 packs of 10. Only one was a pack of 10, the rest were thrown in & all bulged & squashed. I’ll never order from Pets at Home again. Very very disappointed.

Grooming parlour always good, helpful staff with my nervous dog

The customer service if you have a faulty item is appalling. If there were a zero stars option, I would have chosen it. I purchased 2 microchip cat feeders for 2 cats with differing dietary requirements due to health conditions. Product is marketed on website at Pets at Home for such cases. Yet when one of the products developed a fault, the customer service at Pets at home was worthless. Having chased to follow up on my support request after 2 days, 5 days on from original contact, I have now been directed to the manufacturer. Why not do this at the start! I won't shop with them again

Spoke with Rory today on the chat as had an issue with my purchase he was fantastic and quick to sort for me.

Had a login error, but online chat was great and Rory had it sorted in minutes. Brilliant!

Chloe G the customer service advisor was highly knowledgeable in her field, she is 2nd to none. She went above and beyond’s and exceeded my expectations. I am truly grateful for her expertise and kindness :)

Incomplete and damaged parts for a hutch when picked up as click and collect today. But excellent customer service and quick resolution from Jane S via chat this lunchtime

Great variety of products but, with the recent store revamp,, not always easy to find what one is looking for!!

Had a problem with order, Jane S sorted out the problem with out any difficulties. Thank you.

Pleasant and knowledgeable staff

Excellent variety of goods stocked in store. Great prices. Polite and friendly staff.

I used the live chat feature in attempt to resolve an issue regarding an email. Leonie P was very helpful and instantly resolved my issue. I would definitely recommend the feature. Thank you Leonie 🙂

Thank you for being so understanding of my situation with fire accident. With helping me have my order delivered as I not longer can collect. Mobeen M helped me through the app. Which made it easy and less stressful with all that we have been through. Thank you love pets at home.