Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 1 - 10 of 995 reviews
AT
5 out of 5 stars

Julie was great with my missing order

Julie was great with my missing order

Date of experience: July 13, 2025

MC
5 out of 5 stars

Helpful pleasant staff

Really helpful and pleasant.

Date of experience: July 13, 2025

LI
1 out of 5 stars

Wanted to buy a betta fish and was…

Wanted to buy a betta fish and was refused by the staff, purely by ego. Staff being very narcissistic, rude and unkinde! Very unprofessional staff woring there

Date of experience: July 13, 2025

j
1 out of 5 stars

My order was supposed to arrive in…

My order was supposed to arrive in store by Saturday. It was ordered on Thursday morning. It didn’t arrive until late afternoon on Monday!! When we opened the box, everything was squashed & literally had been thrown in there. We had ordered Lily’s Kitchen tray food, 3 packs of 10. Only one was a pack of 10, the rest were thrown in & all bulged & squashed. I’ll never order from Pets at Home again. Very very disappointed.

Date of experience: July 13, 2025

K

Kim

US

5 out of 5 stars

Store and Groom room great

Grooming parlour always good, helpful staff with my nervous dog

Date of experience: July 13, 2025

Ue
1 out of 5 stars

Appalling customer service support at Pets At Home

The customer service if you have a faulty item is appalling. If there were a zero stars option, I would have chosen it. I purchased 2 microchip cat feeders for 2 cats with differing dietary requirements due to health conditions. Product is marketed on website at Pets at Home for such cases. Yet when one of the products developed a fault, the customer service at Pets at home was worthless. Having chased to follow up on my support request after 2 days, 5 days on from original contact, I have now been directed to the manufacturer. Why not do this at the start! I won't shop with them again

Date of experience: July 13, 2025

K

Kim

US

5 out of 5 stars

Issue with product

Spoke with Rory today on the chat as had an issue with my purchase he was fantastic and quick to sort for me.

Date of experience: July 13, 2025

SM
5 out of 5 stars

Great customer support

Had a login error, but online chat was great and Rory had it sorted in minutes. Brilliant!

Date of experience: July 13, 2025

CM
5 out of 5 stars

Chloe G was Amazing

Chloe G the customer service advisor was highly knowledgeable in her field, she is 2nd to none. She went above and beyond’s and exceeded my expectations. I am truly grateful for her expertise and kindness :)

Date of experience: July 13, 2025

EL
5 out of 5 stars

Good customer service from Jane S

Incomplete and damaged parts for a hutch when picked up as click and collect today. But excellent customer service and quick resolution from Jane S via chat this lunchtime

Date of experience: July 13, 2025

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