The man was excellent and very…
The man was excellent and very knowledgeable in finding the problem

The AA Breakdown Cover is a leading provider of roadside assistance and insurance services in the UK. The company specializes in breakdown cover packages that cater to a variety of needs, including At Home, National Recovery, and Onward Travel options. Their services are designed for both new and existing customers, offering comprehensive support in the event of vehicle breakdowns, accidents, and other roadside emergencies. In addition to breakdown cover, The AA also offers car insurance, European breakdown coverage, and vehicle maintenance services, such as MOT booking and servicing through AA-approved garages. Their target market includes individual drivers and vehicle owners seeking reliable and comprehensive support for their automotive needs. With a focus on providing peace of mind and assistance, The AA aims to deliver essential services that enhance road safety and convenience for its customers.
Reviewers consistently praise The AA Breakdown Cover for its excellent and prompt service, highlighting the quick response times and the professionalism of the staff. Many customers express gratitude for the friendly and knowledgeable mechanics who efficiently resolve issues, often going above and beyond to ensure satisfaction.
For instance, Yousef and Joanne receive specific commendations for their exceptional customer service during stressful breakdown situations. However, some consumers report negative experiences, particularly regarding delays in response times, with one reviewer mentioning a wait of over three hours before assistance arrived. Another customer shares a concerning incident involving their daughter, where they felt the service lacked urgency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very fast response and problem found quickly”
“Great customer service I got tyre repaired in the garage on the way home”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 5.0 out of 5 (good) | — | 60 |
Bottom line: The AA Breakdown Cover is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 4.4).
60 reviews of The AA Breakdown Cover. Filter by what matters to you.
The man was excellent and very knowledgeable in finding the problem
Good experience using the AA app Easy to use . Excellent communication from Rob Arrived on time, Explained the problem and fixed it very quickly. Thank you Rob . Very processional .
Service excellent and call out quick. Overall efficient and courteous. Many thanks. J G Leggatt
Well, I’m not stuck by the side of a country lane anymore!!!
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Had a bad start to Monday breaking down contacted AA and received call to say engineer was on the way Colin was so helpful he did temp fix and filled me to local garage and stayed to explain what had happened he was fabulous excellent customer Care
my clutch went at around 2pm today.... flagged it up on the aa app around 215... someone was with be by 235 and the car was at a garage and I was home 15 minutes later! great service!!!
Fantastic professional service /could not fault them in any way
Good service. Steven identified the problem and followed me to the garage for the repairs to be carried out.
Returned from our holiday to find car wouldn’t start. Our AA Man arrived promptly, keeping us up to date at all times. He sourced a new water pump and belt and fixed there and then! Maintained a professional and happy attitude throughout even when it rained. Can’t thank him highly enough. Amazing
The AA Breakdown Cover is a leading provider of roadside assistance and insurance services in the UK. The company specializes in breakdown cover packages that cater to a variety of needs, including At Home, National Recovery, and Onward Travel options. Their services are designed for both new and existing customers, offering comprehensive support in the event of vehicle breakdowns, accidents, and other roadside emergencies. In addition to breakdown cover, The AA also offers car insurance, European breakdown coverage, and vehicle maintenance services, such as MOT booking and servicing through AA-approved garages. Their target market includes individual drivers and vehicle owners seeking reliable and comprehensive support for their automotive needs. With a focus on providing peace of mind and assistance, The AA aims to deliver essential services that enhance road safety and convenience for its customers.
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