Stores & Pergolas is a French manufacturer specializing in custom-made awning fabrics for outdoor and patio applications. The company offers a diverse selection of high-quality materials, including options from well-known brands such as Dickson and Sattler. With a focus on craftsmanship, each awning fabric is made to order, ensuring that customers receive products tailored to their specific dimensions and aesthetic preferences. Targeting homeowners and businesses seeking durable and stylish shading solutions, Stores & Pergolas provides a range of customization options, including color choices and various styles of valances. The company is committed to quality, sourcing materials from trusted suppliers to deliver products that meet the needs of its clientele. By offering direct factory pricing, Stores & Pergolas aims to make premium outdoor fabrics accessible to a wider audience.
Stores & Pergolas receives a mixed response from customers, with many praising the quality of their products, particularly the fabric and stitching of the awnings. Reviewers frequently highlight the excellent service, noting the helpfulness and responsiveness of the staff, as well as the prompt delivery times.
However, there are significant complaints regarding order fulfillment, with some customers expressing frustration over not receiving their items or experiencing delays. Issues with product availability and the quality of certain components, such as the magnetic jonc, are also mentioned. While many appreciate the variety of colors and the overall quality of the products, the inconsistency in order processing and customer service leaves some consumers dissatisfied. Overall, the sentiment is mixed, reflecting both strong positives and notable negatives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 101 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.7 | 6 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 4.6 | 9 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 4.4 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 101 most recent reviews.
“Site très sérieux (je ne connaissais pas avant de commander, je ne savais pas à quoi m'attendre et j'ai été très agré...”
“J’ai le sentiment de m’être fait escroquer ( 600€) par ce pseudo commerçant”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Garden & Outdoor.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 101 |
| 2.9 out of 5 (fair) | 100 out of 100 | — | 1.7 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Stores & Pergolas is #4 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.4).
101 reviews of Stores & Pergolas. Filter by what matters to you.
J ai bien reçu ma toile dans les délais, La couleur est conforme ansi que les dimensions que j ai envoyé. Un seul reproche à faire...le jonc magnétique aimante pas assez, difficultés pour l installé...pourtant la barre est compatible... Néanmoins je suis très satisfait de cette entreprise. Bien cordialement.
reçu mes deux toiles hier avec un peu de retard mais c'est pas grave j'étais pas pressé je les ai installé ce matin pas de problème pour les mettres j'ai bien regardé les vidéos sur you tube et cela c'est très bien passé c'est vrai qu' a deux c'est plus simple ma fois j'étais seul et pas de souci ravi de la qualité de la toile je recommande cette entreprise pour les conseils reçu par téléphone
On apprécie la qualité du site internet qui propose des vidéos explicatives pour le choix des bons produits et un configurateur simple et utiliser qui facilite la commande. J’ai effectué ma commande début avril 2020 en pleine crise COVID 19, et je n’ai plus eu de nouvelle pendant plus d’1 mois. Je peux parfaitement comprendre un retard de fabrication et livraison en cette période, mais j’aurais souhaité juste une réponse à mon mail de mi-avril pour connaître le délai. J’ai été contacté téléphoniquement par un responsable plus d’1 mois après et j’ai pu m’en expliquer avec lui. Pour le reste de la prestation, je viens de recevoir le colis, soit 1 semaine après le déconfinement, par livraison express DPD à mon domicile. Le produit est conforme à la commande et paraît de bonne qualité avec des doubles surpiqûres. Il ne reste qu’à faire le montage et voir dans le temps. En définitive, j’enlève 1 étoile pour le manque d’information et de réactivité suite à ma demande d’information par mail. Ce qui permet de garder une voie de progrès pour l’entreprise 😉.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 33% are 1–2★.
Avis retiré. L'entreprise a eu un problème de téléphone ce matin (numéro non attribué) d'où mon inquiétude, maintenant réparé. On m'a gentiment rappelé pour me rassurer et j'attends patiemment ma commande en comprenant que rien n'est facile en ce moment. Cordialement
Stores & Pergolas is a French manufacturer specializing in custom-made awning fabrics for outdoor and patio applications. The company offers a diverse selection of high-quality materials, including options from well-known brands such as Dickson and Sattler. With a focus on craftsmanship, each awning fabric is made to order, ensuring that customers receive products tailored to their specific dimensions and aesthetic preferences. Targeting homeowners and businesses seeking durable and stylish shading solutions, Stores & Pergolas provides a range of customization options, including color choices and various styles of valances. The company is committed to quality, sourcing materials from trusted suppliers to deliver products that meet the needs of its clientele. By offering direct factory pricing, Stores & Pergolas aims to make premium outdoor fabrics accessible to a wider audience.
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