Stores & Pergolas is a French manufacturer specializing in custom-made awning fabrics for outdoor and patio applications. The company offers a diverse selection of high-quality materials, including options from well-known brands such as Dickson and Sattler. With a focus on craftsmanship, each awning fabric is made to order, ensuring that customers receive products tailored to their specific dimensions and aesthetic preferences. Targeting homeowners and businesses seeking durable and stylish shading solutions, Stores & Pergolas provides a range of customization options, including color choices and various styles of valances. The company is committed to quality, sourcing materials from trusted suppliers to deliver products that meet the needs of its clientele. By offering direct factory pricing, Stores & Pergolas aims to make premium outdoor fabrics accessible to a wider audience.
Stores & Pergolas receives a mixed response from customers, with many praising the quality of their products, particularly the fabric and stitching of the awnings. Reviewers frequently highlight the excellent service, noting the helpfulness and responsiveness of the staff, as well as the prompt delivery times.
However, there are significant complaints regarding order fulfillment, with some customers expressing frustration over not receiving their items or experiencing delays. Issues with product availability and the quality of certain components, such as the magnetic jonc, are also mentioned. While many appreciate the variety of colors and the overall quality of the products, the inconsistency in order processing and customer service leaves some consumers dissatisfied. Overall, the sentiment is mixed, reflecting both strong positives and notable negatives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 101 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.7 | 6 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 4.6 | 9 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 4.4 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 101 most recent reviews.
“Site très sérieux (je ne connaissais pas avant de commander, je ne savais pas à quoi m'attendre et j'ai été très agré...”
“J’ai le sentiment de m’être fait escroquer ( 600€) par ce pseudo commerçant”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Garden & Outdoor.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 101 |
| 2.9 out of 5 (fair) | 100 out of 100 | — | 1.7 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Stores & Pergolas is #4 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.4).
101 reviews of Stores & Pergolas. Filter by what matters to you.
Entreprise peu respectueuses dans ses engagements (délais repoussés, 1 premier store arrive et le second est en rupture de toile, erreur dans les directives de fabrication ( toile cousue et non collée comme demandé), promesse de compensation sur les erreurs jamais tenue 10 mois après....
Mir ging es genauso. Habe am 08.06.2024 bestellt und per Kreditkarte bezahlt. Voraussichtlicher Liefertermin 29.06.2024. Es kam nichts, auch keine E-Mail. Habe nach zwei Wochen per E-Mail kontaktiert, kam keine Antwort. zwei Tage später nochmal per E-Mail, kam keine Antwort. Habe dann die Bewertungen gelesen. Daraufhin angerufen, kein Anschluss unter dieser Nummer. Dritte E-Mail geschrieben mit Androhung auf Rückholung des Betrages. Am 18.07.24 Rückholantrag an meine Bank gemailt. Plötzlich am 19.07.24 E-Mail bekommen das die Ware versendet wird. Am 23.07.24 Ware endlich erhalten. Sieht top aus, sehr gutes Material, passt genau. Rückholauftrag gestoppt. Noch mal alles gut gegangen. Kommunikation wäre hier mal sinnvoll.
bonjour j ai passé commande d une toile de store qui est mis en fabrication depuis le 05/04 et qui était prévu en expédition le 19/04 je n arrive pas a avoir de nouvelle après un chat et un mail , comme je l ai lu cette entreprise ne me parait pas fiable
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 33% are 1–2★.
Retour d'expérience avec la société Storeetpergolas : commande d'une toile de store banne le 12/05/2022, livraison annoncée pour le 30/05.Montant débité le jour même.Le 13/05 message du service client: coloris choisi indisponible, modification du coloris par mes soins aussitôt.Le 07/06 je m'informe de l'état de ma commande : réponse à cause du changement de coloris fabrication à partir du 25/05! Le 10/06 message m'annonçant l 'expédition du colis. Après des va- et- vient entre les Bouches du Rhône et Fréjus le colis sera finalement livré le 21/06/2022! En conclusion , si vous êtes pressés, évitez cette société qui me semble être seulement prestataire de service - le 2568 route de Fréjus à Le Muy , ne semble être qu'une boite au lettre! un point positif, la qualité du produit est conforme à l'annonce sur le site.
Stores & Pergolas is a French manufacturer specializing in custom-made awning fabrics for outdoor and patio applications. The company offers a diverse selection of high-quality materials, including options from well-known brands such as Dickson and Sattler. With a focus on craftsmanship, each awning fabric is made to order, ensuring that customers receive products tailored to their specific dimensions and aesthetic preferences. Targeting homeowners and businesses seeking durable and stylish shading solutions, Stores & Pergolas provides a range of customization options, including color choices and various styles of valances. The company is committed to quality, sourcing materials from trusted suppliers to deliver products that meet the needs of its clientele. By offering direct factory pricing, Stores & Pergolas aims to make premium outdoor fabrics accessible to a wider audience.
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