CrowdTrust is a review platform designed to facilitate consumer feedback and enhance transparency in various industries. By allowing users to share their experiences and opinions about products and services, the company helps potential customers make informed decisions based on real user insights.
Targeting businesses across multiple sectors, CrowdTrust empowers companies to build their reputation by engaging with customer reviews and addressing concerns. The platform serves as a valuable resource for consumers seeking credible information before making purchases, fostering a community of trust and accountability in the marketplace. With its user-friendly interface, CrowdTrust aims to streamline the review process, making it accessible for everyone.
Sports Tech receives mixed feedback from customers, with both praise and criticism present. Positive notes frequently include sportstech, good, equipment, sports.
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Critical feedback often cites company, treadmill, customer, after. Overall sentiment is balanced at 2.8 stars based on 102 reviews.
I ordered a stepper machine after two month it arrived. Didn’t mind waiting to be honest because I loved it for the two days but the count clock broke and the hydrologic pumps started leaking oil out every time I used it. I sent around 5 emails in total with photos but no reply no replacement no refund dreadful experience. I tried to write a review on there page more than once I believe they have to authorise them as others had the same problem all bad reviews get checked and deleted if negative before being published.
TERRIBLE COMPANY!!!
about buying from them.
They never delivered my trampoline and only refunded me the money because I escalated the issue to PayPal.
DO NOT BUY FROM THEM!!!
I ordered a Treadmill on line two months ago and it never arrived. Phone call after phone call and no joy.
Got a refund in the end. You can call them direct on
00493022066350
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I purchased a f75 treadmill several months ago and I have had nothing but problems with it. I have never had customer service get back to me once . I can only advise for people not to purchase anything off this company.
Waited past the date given and then started fo make contact as to where the F10 Treadmill was and an ETA on delivery, despite several emails no response until one day with no warning the parcel arrived?!
Could not believe I was unable to use the Treadmill as it had been supplied with a European plug and also noticed some scratches so messaged them straight away on Facebook. Almost immediately they responded and asked for pictures with the possibility of some discount and said I could send in an invoice for an adaptor and they would pay. I thought this was an example of amazing customer service and went off to buy the adaptor.....how wrong was I?!
Machine is faulty with bare wires - have emailed, Facebook messenger, emailed again Messenger again and nothing at all? Have asked for details to escalate complaint and nothing at all received.
Will have to contact PayPal/Card Provider as I now a £400 unusable treadmill taking up space.....
Poor customer service. Order cancelled & money refund
I ordered a F10 treadmill from their site after seeing it was sold out on Amazon. I received confirmation email and then an email about potential delays due to Covid.
After a week and a half I didn't receive any correspondence about my order, went onto their website and used the robot to try and track my order. When I put my details into the system it said it couldn't find my order, I was then worried as the money had already left my account.
I emailed them and received an automated response saying they may take 5-6 day period due to volume of emails. 5 days passed so I decided to read some reviews (The reviews made me worry even more).
I tried calling a few numbers on their site but didn't go through, I then called their German number and got through to someone straight away.
Despite seeing that there were 9 treadmills left when I purchased it, on the phone I was told the item I ordered wasn't available yet and would be available in the next 2 weeks (4 weeks from the date I had purchased it), I said I was unhappy as If I new the item wasn't available when I bought it I would have never bought it, I asked for a refund and an email confirmation of the refund. 3 days after phone call I had confirmation of refund and about 5 days after I received it.
I understand Covid and Brexit have made quite a-few difficulties. However selling and item that is unavailable at that time is unacceptable.
Poor Quality Equipment - Even Worse Customer Service. Use PayPal as Payment Processor to Swerve Section 75 Claims.
Purchased an exercise cycle, ESX500, in June 2020. All was good on arrival, other than the lack of a UK plug or adaptor.
Five weeks later it was very noisy when in use, and the mechanism was no longer smooth. This was to such an extent the exercise cycle was unusable.
I emailed them once a week for 9 weeks without receiving any response. When I attempted to telephone, they put the phone down when they realised I did not speak German. I then asked a German speaker to phone them on my behalf. They gave instructions and asked me to self repair. I attempted to do so, after receiving an email from sports-tech.uk.com assuring me that I would not invalidate the warranty by doing so. Self-repair was unsuccessful. After an exchange of Facebook Messenger messages (in German), they agreed that I should return the exercise cycle for repair.
sports-tech.uk.com replaced both sets of bearings. Unfortunately, when the exercise cycle was returned the seat was torn, it remained noisy in use, and the plastic casing had a number of breaks and cracks. I asked sports-tech.uk.com to collect it, and refund me. At the same time I started the Section 75 claim process with my credit card provider.
sports-tech.uk.com collected the bike, but insisted I allow them to make a further attempt at repair. When it was returned it was in an even worse condition!
sports-tech.uk.com have subsequently ignored all emails from me - both in German and in English.
Because it took so long for sports-tech.uk.com to respond to me, the 120 days for a card chargeback had passed. Because sports-tech.uk.com use PayPal as a payment processor, my credit card provider considers that there is no clear Debtor-Creditor-Supplier (DCS) link, and thus my Section 75 claim was unsuccessful as they have no liability under the principles of Section 75.
So almost 9 months after purchasing after the exercise cycle, it has worked properly for 5 weeks only. sports-tech.uk.com ignore my emails. There is no prospect of a refund via my credit card provider. I do wonder if sports-tech.uk.com deliberately spin out responding to complaints until after the 120 day deadline for chargeback action has passed; and, if they use PayPal as their payment processor to avoid Section 75 claims.
I would be delighted if sports-tech.uk.com finally, refunded me for the faulty exercise cycle and/or responded to this review. However, I will not hold my breath.
Amended 16 April 2021
I note that I have heard nothing from sports-tech.uk.com in the past two months. This is surprising as Trustpilot asked me for my order number, to confirm that I was a genuine customer of sports-tech.uk.com and so that sports-tech.uk.com could reply to my review.
I am interested to see that lots of 5* reviews have appeared in the past week or so. I'm pleased to see that sports-tech.uk.com have so many happy customers in Iran, Germany and the Philippines, who leave reviews on the Trustpilot UK website, in English rather than their native languages. I'm sure that sports-tech.uk.com and Trustpilot will be verifying those reviews also.
Updated 3 September 2022.
All the doubtful reviews remain on Trustpilot UK. sports-tech.uk keep getting 1 & 2 star reviews removed.
Nonetheless sports-tech.uk are no longer selling their poor quality equipment in the UK. This is a consumer success.
Ordered a treadmill 20January with a
3-5 working days delivery waited
2 weeks but no delivery try to contact them and didn’t get anywhere as you can’t speak to anyone ( all automated )
Then out of the blue I got a email on the
16 February saying the order has been cancelled with no reason. Please wait
5-10 for a refund. What a joke. Avoid like the plague.
Update
Just tried leaving feedback on their own site and it wasn’t allowed only four or five star good feedback can be left.
say no more
I would give 0 star if I could. Bought a treadmill last year for just under £1000. First of all the delivery kept changing without them informing us I had to constantly chase them up. After 6 months of use and not a lot of use as it’s more useful in the winter months the treadmill has broken. I have been contacting them for a month to try and get the issue resolved whether it needs to be replaced or if it just needs a new part. I got asked for some more images of the treadmill when I first logged the issue which I provided and still no response nearly a month later.
Definitely avoid and shop elsewhere, wish I had read up on them abit more before purchasing.
We have been waiting for an exercise bike that has cost us over £1000 for weeks I have repeatedly emailed to try and get any kind of sense when it might be delivered and they have ignored my emails. When I finally did get a response from them I got one line saying it would be delivered ‘from’ the 29th of January, which of course is meaningless. Of course that could be any time at all and it’s now the 5th of February and no sign. I have tried to call their number which is a German number so it’s also costing me money to do that and every time I get anywhere near the top of the queue it hangs up on me. Feels very much like it’s a scam and I hope it isn’t. Pathetic customer service. They shouldn’t take the money until they know when it’s going to be delivered and shouldn’t take money if they can’t fulfil the orders. I understand there may be delays but I don’t think it’s unreasonable to give us some kind of idea of timing. I wish I had just bought a bike from Costco.
Update - We finally managed to get through to a customer service on the CallCenter line and asked for the order to be cancelled. On the phone they said that wasn’t a problem and we would receive a refund within 3 to 5 days, they also said that we would get a confirmation email. Predictably the email never arrived and now they’ve decided to send us the bike anyway. This means that we will not get a refund until we have rejected the bike even though we had cancelled before it had been sent. Awful awful awful service do not buy from them because if their customer service is this bad just to get delivery of it I would hate to see what it would be like if there was something actually wrong with the bike.
AVOID AVOID AVOID
This company is simply a SCAM. Ordered F37 treadmill and quickly realised this was not a genuine company, despite having a link on Amazon and coming up in priority Google searches. I ordered back at the start of Jan 21 and still not received refund. Emails not being answered too. I have reported this company to trading standards and my bank to try and obtain a recall on my funds.
AVOID AVOID AVOID
I ordered an F37 treadmill and it arrived very fast but it was missing the pulse belt as it shows its included . Called the main office in Germany 5 times in November and December 2020 and no result what so ever. The pulse belt is an very important accessory but even now in February 2021 nobody bothers that its missing and i payed almost 900 pounds for it. I hope they wake up and send me the pulse belt .
No communication about the delivery date. Once the order arrived, I had a technical problem. I mailed them several time, NO SINGLE REPLY. No contact number in UK. Their service is AWFUL. I sincerely regret dealing with them :( :( :(
I bought a F17 treadmill because I like its design and the price/website led me to believe it would be better quality than comparable home treadmills that are much cheaper. The treadmill itself looks good but everything else about the experience has been dreadful. I got no notice of delivery. It was left on the doorstep and we had to struggle with an enormous 45kg box. It had a German plug (luckily we had an adapter). The few pages of badly translated instructions told us NOTHING! The treadmill squeaks and grinds. The website syas they come pre-lubricated but under the running mat it was bone dry. The website says it has an automatic lubrication system but the manual tells you nothing about how to add the supplied oil. The website says it has built in speakers but the manual doesn't mention this and I wasn't able to connect. I sent a polite email to customers services (had to search for the email address - not easy to find) but no reply. So I am left with a pricey very squeaky/grindy treadmill and have nobody to contact about it. There is nothing about any form of guarantee and the legalistic website says I can return it within 14 days at my own expense. DO NOT BE FOOLED BY THE FANCY WEBSITE!
Purchased a SX500 speed bike. Took over two months to deliver and when it arrived the wheel was exceptionally loose and I am unable to use product. Despite several emails I have had no response. There does not seem to be a telephone number available or Chat line.
I would most definitely not recommend this company to anybody else.
It’s interesting reading the reviews and so many bad ones.I bought the sit up/weight training bench.The weird thing about this German company is that the quality(in general) is really good.But.....and this is the problem....I have one problem with it ,which needs a couple of small replacement parts to rectify and the company just will not answer any emails! I have sent six,one in German actually (which I was quite proud of),but still not a single reply.As I said the item is basically quite good,but does have a design problem which I have had to rectify myself!
I think reading the other reviews that I am lucky in that I have bought an item which is ok!but it is hard to give them a higher rating if they have no customer service.If they replaced the parts and replied promptly I would probably given them their first 4 star,but without it I have to join the pack and give it a 2 star...shame really!
Ooh!...please if Sports tech reply to this ...please!please! please! don’t give the standard reply which I have seen on other sites....it’s just a bit embarrassing!
Update:Well after writing this review the company contacted me and promised to send a few replacements for damaged bits....and then asked me to review the company .....however several months later never heard a thing!....so it’s down to one star....frankly I wouldn’t bother with them!
After some research, I purchased an exercise bike from Sportstech on October 7th 2020, which said it was immediately available. I had seen the bike in trusted companies' lists of best at-home bikes, so went ahead and purchased. I received an order confirmation straight away, but noticed there was an error in my phone number (they had taken an old one from my PayPal account) so I attempted to contact them to fix this, as they said they needed one for delivery. After trying to get in contact, I decided to look on trustpilot and got very worried about the large (for me) purchase I had just made. I tried various other methods of contacting, including contacting the german arm of the company, and received no reply.
Out of the blue yesterday (21st Oct, 2 weeks after purchase), I received my bike. I was very surprised!The reviews on here had caused me to lose hope in getting it, and I was preparing to contact PayPal to claim.
I haven't opened it yet, as I am currently dogsitting a naughty pupper, but I will be opening/assembling/trialling on the weekend, and will update my review then.
Overall, I just wanted to say that although their communication/customer service has been non-existent , if you are waiting on an item and the reviews on here (and for Sports Technology) are scaring you, the company does exist and are not a scam.
Update: September 2022 (Nearly 2 years after purchase)
After using the exercise bike at least twice a week for nearly 2 years, I'm really happy with the product. It's still going strong and I've had no issues at all so far.
So yes, poor communication but great product :)
Awful - bought a treadmill from their amazon portal -
UPDATE:22/9./20 - after 5 emails they sent me just a HR monitor - which is useless as i can't switch the machine on.
Update! 2 weeks later I got the key to switch the machine on!! yay! shame now I find the wrong Heart rate monitor has been sent. Totally useless.
NEVER BUY FROM THIS COMPANY
The 1st treadmill was late and delivered on a huge vehicle despite a warning about access being tricky. I had to load into my car and collect it from the bottom of the road and deliver it to myself. The Treadmill itself was faulty in every aspect, loose belt, noisy motor, damaged belt, damaged HR monitor. CS was quick to take it back (great) though it was out of stock for a quick return.
They sent a massive truck to collect, luckily I had a plumber doing some work, so he helped the 60-year-old delivery driver to carry it down the street and put on the wagon.
Then the new one was sent - I confirmed with the courier by phone the day of delivery and re-emphasised the small vehicle ... and please call an hour before so I can be sure I am ready ....so I took the day off, had some wheels to help unload and waited .....and it was a day late & on an even bigger vehicle than before, and I had 5 mins notice. CS offered me a training mat as an apology even before the delivery was attempted which I accepted (great stuff) but it was a day late, I was not there and my wife had to collect from the end of the road again and deliver herself with the delivery guys help in her car. So this evening I opened it up and ... damaged belt, all the accessories were missing, including the started key - so its useless - what a disappointment. I have contacted CS to see what they are doing about it.
If this is typical - I would go elsewhere - overseas returns/ product purchases of this weight just don't work. p.e. the recommended apps don't work and are in chinese
Updated 1st Aug 2020.
I had a very poor buying experience with this company. After buying a crosstrainer via their Amazon Market Place Portal, the order was cancelled after they had told me it had been depatched, they even sent me a tracking number. No reason for the cancellation was given and no apology or response from the company after they had told me it was despatched except for the cancellation notice.
Update 1st Aug 2020.
After complaining yet again to Amazon I finally gained a response from Sportstech (Note, not an apology) stating the order was cancelled because they couldn't send it to the Isle of Man. (I had paid £49 for delivery). Funny that, because I bought another brand from another German based company operating from the UK and had that shipped to me for just £40.
If I have read the reviews I would have avoided this company. When saying reviews I mean the reviews on "Sports Technology" seems to be intended for Sports-tech.uk
Anyway, I have ordered a dumbbell set from this company in the end of June. They were encouraging the customers on the website to hurry to meet the next delivery which was 10th July in my case. It has not arrived on 10th July, I have not received any delivery information for a long time. Then I received a post towards the end of July that was notifying me my delivery was being delayed. By that time I have sent many emails to ask for delivery information otherwise to cancel my order but I have not received any response. After a few cancellation requests by email I received my dumbbell set on 27th July. Finally after the delivery, they have decided to respond my cancellation request and said it is not possible because it was delivered on 27th July and they have admitted they are behind with processing of all inquiries. My problem is why are you not telling your customers before the purchase that they can expect significant delays?
If you need some sort of reliable information about delivery this is not the company you would like to deal with. Delay can be caused by Covid 19 but it is their decision not to be honest with the customers.
CrowdTrust is a review platform designed to facilitate consumer feedback and enhance transparency in various industries. By allowing users to share their experiences and opinions about products and services, the company helps potential customers make informed decisions based on real user insights.
Targeting businesses across multiple sectors, CrowdTrust empowers companies to build their reputation by engaging with customer reviews and addressing concerns. The platform serves as a valuable resource for consumers seeking credible information before making purchases, fostering a community of trust and accountability in the marketplace. With its user-friendly interface, CrowdTrust aims to streamline the review process, making it accessible for everyone.
