Sports Tech
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Bad Communication but Not A Scam
After some research, I purchased an exercise bike from Sportstech on October 7th 2020, which said it was immediately available. I had seen the bike in trusted companies' lists of best at-home bikes, so went ahead and purchased. I received an order confirmation straight away, but noticed there was an error in my phone number (they had taken an old one from my PayPal account) so I attempted to contact them to fix this, as they said they needed one for delivery. After trying to get in contact, I decided to look on trustpilot and got very worried about the large (for me) purchase I had just made. I tried various other methods of contacting, including contacting the german arm of the company, and received no reply. Out of the blue yesterday (21st Oct, 2 weeks after purchase), I received my bike. I was very surprised!The reviews on here had caused me to lose hope in getting it, and I was preparing to contact PayPal to claim. I haven't opened it yet, as I am currently dogsitting a naughty pupper, but I will be opening/assembling/trialling on the weekend, and will update my review then. Overall, I just wanted to say that although their communication/customer service has been non-existent , if you are waiting on an item and the reviews on here (and for Sports Technology) are scaring you, the company does exist and are not a scam. Update: September 2022 (Nearly 2 years after purchase) After using the exercise bike at least twice a week for nearly 2 years, I'm really happy with the product. It's still going strong and I've had no issues at all so far. So yes, poor communication but great product :)