Sports Tech
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Dreadful Customer service
I bought a F17 treadmill because I like its design and the price/website led me to believe it would be better quality than comparable home treadmills that are much cheaper. The treadmill itself looks good but everything else about the experience has been dreadful. I got no notice of delivery. It was left on the doorstep and we had to struggle with an enormous 45kg box. It had a German plug (luckily we had an adapter). The few pages of badly translated instructions told us NOTHING! The treadmill squeaks and grinds. The website syas they come pre-lubricated but under the running mat it was bone dry. The website says it has an automatic lubrication system but the manual tells you nothing about how to add the supplied oil. The website says it has built in speakers but the manual doesn't mention this and I wasn't able to connect. I sent a polite email to customers services (had to search for the email address - not easy to find) but no reply. So I am left with a pricey very squeaky/grindy treadmill and have nobody to contact about it. There is nothing about any form of guarantee and the legalistic website says I can return it within 14 days at my own expense. DO NOT BE FOOLED BY THE FANCY WEBSITE!