Sports Tech
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Poor customer service. Order cancelled & money refund
I ordered a F10 treadmill from their site after seeing it was sold out on Amazon. I received confirmation email and then an email about potential delays due to Covid. After a week and a half I didn't receive any correspondence about my order, went onto their website and used the robot to try and track my order. When I put my details into the system it said it couldn't find my order, I was then worried as the money had already left my account. I emailed them and received an automated response saying they may take 5-6 day period due to volume of emails. 5 days passed so I decided to read some reviews (The reviews made me worry even more). I tried calling a few numbers on their site but didn't go through, I then called their German number and got through to someone straight away. Despite seeing that there were 9 treadmills left when I purchased it, on the phone I was told the item I ordered wasn't available yet and would be available in the next 2 weeks (4 weeks from the date I had purchased it), I said I was unhappy as If I new the item wasn't available when I bought it I would have never bought it, I asked for a refund and an email confirmation of the refund. 3 days after phone call I had confirmation of refund and about 5 days after I received it. I understand Covid and Brexit have made quite a-few difficulties. However selling and item that is unavailable at that time is unacceptable.