Sports Tech
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Awful customer service don’t trust
We have been waiting for an exercise bike that has cost us over £1000 for weeks I have repeatedly emailed to try and get any kind of sense when it might be delivered and they have ignored my emails. When I finally did get a response from them I got one line saying it would be delivered ‘from’ the 29th of January, which of course is meaningless. Of course that could be any time at all and it’s now the 5th of February and no sign. I have tried to call their number which is a German number so it’s also costing me money to do that and every time I get anywhere near the top of the queue it hangs up on me. Feels very much like it’s a scam and I hope it isn’t. Pathetic customer service. They shouldn’t take the money until they know when it’s going to be delivered and shouldn’t take money if they can’t fulfil the orders. I understand there may be delays but I don’t think it’s unreasonable to give us some kind of idea of timing. I wish I had just bought a bike from Costco. Update - We finally managed to get through to a customer service on the CallCenter line and asked for the order to be cancelled. On the phone they said that wasn’t a problem and we would receive a refund within 3 to 5 days, they also said that we would get a confirmation email. Predictably the email never arrived and now they’ve decided to send us the bike anyway. This means that we will not get a refund until we have rejected the bike even though we had cancelled before it had been sent. Awful awful awful service do not buy from them because if their customer service is this bad just to get delivery of it I would hate to see what it would be like if there was something actually wrong with the bike.