Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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My specific requirement for flying to India was tricky due to work commitments and day, date and timing of flight from UK was critical. Returning back to the UK was not as critical but was still constrained by events here in the UK. Lucas managed to find flights that worked for both legs of journey for me and also made additional enquires with Air India for over sized baggage that I was going to carry. Very Good customer experience that is rare to find these days.
Date of experience: January 30, 2024
Thanks Anish for great tickets and professional help!
Date of experience: January 30, 2024
I have always used Southall travels as it is very professional and reliable.
Date of experience: January 30, 2024
Hi Mr Noah you have done me a tremandous service to travel ve and ry clear and very polide and kindness of your's, lovely explenations and the need full. Again I wish to thank to you. Highly appericiated your services and to your southall travels Agent.keep it up for ever. All the Best Mr Noah from manorjan
Date of experience: January 29, 2024
I would not use any other travel agent. Twice Southall travel has beat its competitors for me. This occasion I had Sebi helping me, my friend and I had a moderate size group travelling for a package holiday, and we had a budget but with specifications. We had Sebi assisting us, throughout we found him to be patient, understanding and helpful. At no point did he get flustered or irritable with us, despite our annoying requests 😃 He’s unique 😊
Date of experience: January 29, 2024
Really good and professional service. Manvi is always helpful and informative.She is always ready to answer all your queries with kindness and always offering better deals with reasonable price. I have booked with Southall Travel for the first time and so far no problem at all. I highly recommend Manvi and I will use her again in my future booking . Thank you so much Manvi
Date of experience: January 29, 2024
The Customer Service Agent, I spoke with was very helpful and accommodating. He was prepared to check if he could get a better deal on my tickets. He was also prompt in confirming my booking and emailing me my Itinerary and eTickets.
Date of experience: January 29, 2024
US
Once again excellent customer Service from Ruchika. Another great deal booked without any hassle or fuss. Ruchika is a great wealth of knowledge, who gets to know what the customer likes and then gives them several options to choose from. Her recommendations have never failed us.
Date of experience: January 28, 2024
The website was easy to use I found Anant very helpful when I rang. He was a good listener and helped me book tickets with ease
Date of experience: January 28, 2024
