Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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I had such a fantastic experience with Norman He truly made the extra process of planning and executing our trip to Canada completely relaxing and painless From the I itial consultation to the final booking Norman was incredibly attentive helpful and organised Norman took time to understand exactly what we were looking for and presented us with options that matched our preferences He was always there to listen and answer any follow up questions The ticket price was very competitive and cheaper than other travelling agents I compared with Thank you so much I will definitely be using Southall travels for my future travel plans Harjinder
Date of experience: July 14, 2025
Just booked my tickets from southall travel and it really much easy to book with them . Mr norman was very helpful and guided me to get the cheapest ticket for air canada . I highly recommend this place . Thanks
Date of experience: July 13, 2025
US
Despite many communications from my side they are refusing to respond at all to me following misadvise from their sales team and outstanding resolution still not agreed and finalised. I understand that everyone is human and mistakes are made but not rectifying them is criminal. Edited to add: I requested a full refund of £200 but then compromised with a request of £200 voucher due to amount being lost due to your sales error but your team is failing to respond to all communication which is a failure in itself. This is still outstanding.
Date of experience: July 8, 2025
Just booked my tickets to India with Southall Travels and couldn't be happier! Mr. Anish was incredibly helpful and guided me flawlessly through the entire process. Highly recommend Southall Travels – they consistently deliver excellent service!
Date of experience: July 5, 2025
Mr. Karanbali was very polite, helpful, patient and understanding.
Date of experience: July 4, 2025
Hi today I got served my Kunal he gave an incredible service if you want to book a holiday I would recommend Kunal any day
Date of experience: July 3, 2025
0 staters in Future you failed 😨 to do good service I am very upset and thinking still return departure left I hope not to do anything wrong so for future safety. People will understand during the Covid or War crisis should do cooperate with passengers specially who done booking self for my sister brother with face to face by Southall Trave Southall Branch. You wrote that if you can provide information in future tell back to us what kind information dunder the booking process, I went and booked the ticket myself and as I have repeatedly said, I have resigned from my job for two years but when my passengers contact me for booking tickets, they get my help at Southhall branch. If I had my own commission or any other intention that passenger not to give Southhall deserved but nothing like that happened. First, he denied what I said, he was not his employee, second, he accused me of not belonging to this booking, then what is the phone number and what is the email, and keep i mention in the email so that next time you have to make an amendment clause in the future if the passenger. only passenger traviling can booked not friends not family or not ex employ. When I made the no one explain about this condition during the war company not eligible to give any information. There they were booking the plane's passenger book notes and taking them with them. They were making new ones. during the booking no explaining can make booking only passenger no friend no relative no example and in Out bound booking home country. But the consultant took the money and gave me a ticket. During the war country should give you instruction special instruction and Covid clearly done it but give me good response instead of sorry wrong explanation done misguided. if happen with your family friend then you understand. Life gives you lesson by Covid by war but people don't understand. keep doing mistake misguided. And believe it tell the customer service if any schedule changes and problem instead of cancel my sister with my brother in law booking who came here regularly basis to see her family look after them and ticket as per my recommendation and as good past friendship but I am very upset.😢 There is no resentment or pain with my company I still said my company because Southall Travel Southall my back home face to people good only problem call centre people doesn’t understand night time sleeply rest less not a job properly I only try to understand to them not a complain with this branch. I just wanted to explain. It was like an accident. It happened any one please understand what I am explain.It was a war that was stopped. What will happen if we hurt each other? It will only spoil the relationship. So please guide them call centre people only ? Everyone will have to think about their mistakes. It is not criticism. It is a question and a pain that is dirty to everyone. My point is to share my pain and take care of the future. And believe it every where lot Travel Agent online i can book tickets anywhere my complain the situation point out and teach them please me and family suffer it. Time gone . English culture valuable to give a lesson. If some in problem help them not through them. Regards
Date of experience: July 2, 2025
Wonderful customer service from Kunal, very polite and kind person, given a price match as advertised by southall travels. I always book my tickets with southall travels.
Date of experience: June 30, 2025
