Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Patricia has helped us book a package holiday India and dubai got us brilliant hotels and all for a fantastic price. She has answered all questions and with all dates and schedules she has been great! Thank you Patricia!
Date of experience: January 28, 2024
US
Ram was the sales person in Southall travels who helped me in getting tickets today. He has excellent skills in communication and interaction and was extremely helpful in organising my travel requirements with ease. Thank you Ram.
Date of experience: January 28, 2024
Noah was very helpful and found me the right tickets. Gourab
Date of experience: January 27, 2024
Spoke to Dhurv Excellent service and great customer service Southall is best ever
Date of experience: January 27, 2024
Great customer service by Saahil for booking my trip. Thanks a lot
Date of experience: January 26, 2024
Connor has been amazing and very helpful. He was able to check for the best deals (dates and times) to suit our needs. He was so patient with all my requests regardless it took me more than an hour to book. Will 100% use Connor in the future without a doubt and I definitely recommend him to all.
Date of experience: January 22, 2024
Really good and professional service on the phone by Anish from Southall Travels. highly recommend booking through Southall Travels for flexible and multi-city bookings.
Date of experience: January 22, 2024
Conner was amazing found us the best deals in minutes extremely helpful and very polite Amazing service from conner
Date of experience: January 19, 2024
