Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Fantastic experience with Jonathan, helped me out a lot and did research to find me the best deal. Really recommend him
Date of experience: November 30, 2023
Fake advertising on social media this company never does price match and give difference back please be careful .very expensive air travel ticket .
Date of experience: November 29, 2023
I recently had the pleasure of booking a last-minute flight through Southhall Travels, and I couldn't be more satisfied with the service. Ram, the agent who assisted me, went above and beyond to secure the best deal for my tickets. The customer service was excellent, especially considering the urgency of my booking. I highly recommend Southhall Travels, and if you happen to connect with Ram, you're in good hands!
Date of experience: November 29, 2023
Devika@ Southall travel is extremely efficient and prompt with all her enquiries. a happy customer for 10 years now. totally recommend ST!
Date of experience: November 29, 2023
US
Karan Bali was the most helpful travel advisor I have spoken to when dealing with a travel agency. I had a complex multiple flights booking and he was able to give me several options with very competitive prices. He understood my requirements clearly and tried his very best to accommodate my specific arrival times. Will definitely contact him again for all my business and personal flight and holiday requirements.
Date of experience: November 28, 2023
