Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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I had a very bad experience with Southall travels. I got through a person called Tim. As I had to book 3 tickets, I wanted to make the full payment then and there. However, he insisted that I needed to do only partial payment.He said he will issue the tickets within an hour, which was also a lie because the full e-ticket is not issued without sending the full amount. I knew that something was not right as I did not receive the tickets till next day. I had to call back the next day and speak to another customer service advisor to sort it. I spoke about the issues I had and the lies I was told but nobody cares. I donk think they have a good service anymore. They have become very irresponsible now. Maybe there is separate treatment for Asian people and different treatment for white staff. Very disappointed and will not use again
Date of experience: June 1, 2025
Very kind and helpful, very polite and prompt. We were very happy speak with Harleen, she listened and took us to each step very patiently. Thanks Harleen.
Date of experience: May 31, 2025
Our package was on point, everything went seamlessly and accurate.Our locations and accommodations, which was Indonesia (Bali), Singapore and Dubai was amazing except for Singapore accommodation. Everything was lovely and we had a great time. Thanks to Miss Harleen.
Date of experience: May 31, 2025
US
I have just booked a ticket, which was priced £300 more than what I can get directly from the airlines website. I strongly recommend to not to use Southall Travels. Please think twice before you book with them. The response I received below is wrong and Southall Travels are robbing customers. I am unable to respond to their reply. BTW, they have not even bothered to respond to my email.
Date of experience: May 30, 2025
If you're looking for exceptional service and complete peace of mind when booking your holidays, look no further than Norman at Southall Travel. I’ve been relying on Norman for the past 7–8 years, and he has consistently delivered outstanding support and expertise. His dedication to ensuring every aspect of our trips is perfect has made him an invaluable part of our family’s travel planning. Norman’s professionalism, attention to detail, and commitment to his clients are truly exceptional. He always goes the extra mile to ensure that my family's needs are fully catered for, making every trip smooth and stress-free. It’s rare to find someone as reliable and committed as Norman—he takes the time to understand exactly what we’re looking for and ensures every detail is taken care of. I can’t thank him enough for all his help over the years, and especially for his assistance with our upcoming holiday in August 2025. We’re really looking forward to it! Thank you once again, Norman. Your outstanding service never goes unnoticed! Khurrum Ahmed
Date of experience: May 26, 2025
I have used Norman for the past 16 years. We wanted to book a family trip with BA when the sale was on for a trip to Dubai. However due to the demand the site kept on crashing as it was the last day therefore we couldn’t book. Got on the phone to Norman and he matched the prices so we didn’t lose anything. Norman sent emails reminder when the balance was due so no pressure. Always a pleasure dealing with him as he’s always ensures we get the best deal and value for money. Maybe they should a loyalty card for their returning customers or some incentives. Anyway Jumeriah Beach here we’re come again happy days thanks to Southall Travel.
Date of experience: May 26, 2025
Review/Complaint Regarding Flight Cancellation Charges I booked tickets in advance on 4th February 2025 for 7 passengers, including myself and my family. The scheduled departure was on 1st April, with a return on 25th April. Unfortunately, I had to cancel the booking approximately four weeks before the departure date. To my surprise and disappointment, I was charged a £1,400 cancellation fee. The airline/agency charged £260 per person, including for my three children aged 2, 4, and 11. Charging the same cancellation fee for infants and young children as for adults seems unreasonable and unfair. I strongly recommend others be cautious when booking with this company. If you book, ensure you fully understand their cancellation policy, especially the fees they charge per person, regardless of age.
Date of experience: May 26, 2025
Daniel at Southall Travel was so helpful. I booked my flight in the wrong name by mistake and he was amazing. Others I had spoken to were not able to help me but he went above and beyond to help sort this for me. Returning my calls and sorting the issue which was my error. I cannot thank him enough for his pure kindness.
Date of experience: May 24, 2025
Dhruv handled my call again today and was exceptional. I had to make a part cancellation and change itinerary for one member of the family. He made it such a pleasant experience and was excellent in guiding through the various options. Keep up the good work young man 👏
Date of experience: May 24, 2025
The service was good and transparent !!Everything was informed crisp and clear!!Will visit soon
Date of experience: May 22, 2025
