Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Staff Aneesh he is so kind and fulfilled the customer satisfaction
Date of experience: May 21, 2025
Dhruv took my call and took the time and effort ( not seen these days with other travel agencies) to find me all the best options for my trip - in terms of time / comfort and cost .It was all very smoothly done- Thanks
Date of experience: May 21, 2025
I booked my flight with Dhruv and he’s very kind and helpful guy.
Date of experience: May 21, 2025
We booked our flights and hotel with southall travel back in August 2024 for our trip this month (May 2025) going to Malta. Myself, my husband and my mother in law were all travelling and we’d booked, paid our deposit as requested and made the final payment when it was due. When it came to check in with BA (24hours) before we were due to fly, my husband went online and went through the normal process, only to find that our travel agent Veer had put us on two separate bookings which meant that my mother in law was sat at the back of the plane and we were at the front. We made it very clear at the beginning that this is a booking altogether and not separate. I can only think that the travel agent veer has put this on two separate bookings for his sales commission?! I don’t know the reason why he did this but it was absolutely ridiculous as going there and flying back we were separated from our mum. I won’t be booking again with southall travel due to this.
Date of experience: May 18, 2025
This is our 2nd time booking with Southall travels. They have been very helpful .Special thanks to Anish for dealing with our booking.
Date of experience: May 17, 2025
Karan was prompt in helping me solved my query satisfactorily.
Date of experience: May 13, 2025
US
A HUGE MASSIVE THANK YOU to Southall travel namely my agent Evan who made our sibling holiday unforgettable for my sister’s 50th birthday in Cairo. He was professional, prompt and reliable. He sorted everything from flights to accommodation and excursions. The hotel was outstanding and the tour guide Hani was the best I’ve experienced. It was a magical experience. Great service and I will definitely be booking my holidays through Southall and Evan again. Thank you! Asmeen
Date of experience: May 12, 2025
Fantastic customer service. Nouman always provides us with the best deals around. Booked our hotels with no issues at all. My family have used Southall travel for years and will continue to do so.
Date of experience: May 12, 2025
