Southall Travel
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Cancellation extra charge
Review/Complaint Regarding Flight Cancellation Charges I booked tickets in advance on 4th February 2025 for 7 passengers, including myself and my family. The scheduled departure was on 1st April, with a return on 25th April. Unfortunately, I had to cancel the booking approximately four weeks before the departure date. To my surprise and disappointment, I was charged a £1,400 cancellation fee. The airline/agency charged £260 per person, including for my three children aged 2, 4, and 11. Charging the same cancellation fee for infants and young children as for adults seems unreasonable and unfair. I strongly recommend others be cautious when booking with this company. If you book, ensure you fully understand their cancellation policy, especially the fees they charge per person, regardless of age.