Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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I’d like to say Rogar from southall travels was amazing , his customer service was outstanding.. he gave me a package to dubai for my budget . Also he was very patience as I decided , he didn’t rush me & let me think , Gave me tht chance which I really appreciated. His brilliant and an asset to the company .. was very helpful .. thank you again mr Rogar
Date of experience: June 13, 2025
Kunal was professional and very helpful. Southall Travels is always reliable never had any issues with them.
Date of experience: June 11, 2025
booked trip to Amritsar, and dealt with "Annie" she was amazing gave me all the information I needed, helped with the booking and her customer service was excellent and I would recommend these guys for all travel needs and thank you for making the booking so easy and straight forward.
Date of experience: June 11, 2025
Anish was patient, professional and very helpful. Southall Travels is the BEST
Date of experience: June 10, 2025
US
I have been booking holidays to Dubai with Norman for the last 7 years. Prices are competitive and it is seamless and stress free. Norman is aware of my family's needs and always gets me the best deal. I would not hesitate to recommend Southall Travel.
Date of experience: June 9, 2025
Dear Tiku and the Customer Care Team, Thank you for your response. However, I must express my strong dissatisfaction with the fact that it has taken five attempts from my side to finally receive a reply regarding this significant issue. It is quite concerning and frankly unacceptable that such a serious matter has been handled with such a lack of responsiveness. This experience leads me to seriously question the level of customer service provided by your company. Regarding your request for the boarding pass for the downgraded cabin once my return journey is completed, I am unclear on its purpose. As you are aware, I have already provided a formal letter from the airline confirming the downgrade that occurred on the flight. Could you please clarify why the boarding pass would be necessary in addition to the airline's written confirmation? I am also uncertain if I still possess the boarding pass from that particular leg of the journey. I look forward to your clarification on this matter and hope to see a more proactive approach in resolving my complaint going forward. Best regards, suresh
Date of experience: June 9, 2025
When ever I/my Family travel, my 1st choice is Southall Travel for booking flight tickets. The person I spoke, Dhruv, was kind and listening. Flight fares he gave are reasonable and the choice of dates and times also convenient. Choice of payment method is good. Don't have to pay full amount first.
Date of experience: June 5, 2025
Me and my partner wanted to book the holiday of a lifetime to Bali. We had already chosen our hotel online but for some reason the website wouldn't let me book it. From the moment I called and spoke to Naina, she took control of the situation and guided me through the process of booking and paying for it via the website and made me feel confident that I was in safe hands. I asked about transfers and she quoted and added the cost on and was happy to answer questions about how it would be arranged. While we were on holiday I had a question, which she answered the next day. The support she provided to a previously nervous couple of travellers was invaluable and very much appreciated. I would definitely book my next trip with Southall Travel.
Date of experience: June 5, 2025
US
Omg!!!! Using South Hall travel for our dream vacation was the best decision ever. Harleen was our travel agent, she understood the assessments. We booked to visit Bali, Singapore and Dubai, our experience was one in a million. Harleen nuff respect 🙏 10/10
Date of experience: June 3, 2025
