Southall Travel
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Dear Tiku and the Customer Care Team,
Dear Tiku and the Customer Care Team, Thank you for your response. However, I must express my strong dissatisfaction with the fact that it has taken five attempts from my side to finally receive a reply regarding this significant issue. It is quite concerning and frankly unacceptable that such a serious matter has been handled with such a lack of responsiveness. This experience leads me to seriously question the level of customer service provided by your company. Regarding your request for the boarding pass for the downgraded cabin once my return journey is completed, I am unclear on its purpose. As you are aware, I have already provided a formal letter from the airline confirming the downgrade that occurred on the flight. Could you please clarify why the boarding pass would be necessary in addition to the airline's written confirmation? I am also uncertain if I still possess the boarding pass from that particular leg of the journey. I look forward to your clarification on this matter and hope to see a more proactive approach in resolving my complaint going forward. Best regards, suresh