Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
2.1
Poor
1,000 reviews
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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Website
www.singaporeair.com
All reviews
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Showing 971 - 980 of 996 reviews
CH
Chris H
US
Brilliant food, even in economy.
I mostly had a positive experience flying from London to Vietnam via Singapore. We travelled on an A380 to Singapore. We found the seats quite uncomfortable yet the seats on the aging A320 that took us to Da Nang were much more comfortable. Food on the A380 was amazing. I've never tasted airline food this good. The curry on the way out was absolutely fantastic!!! The cabin crew were very efficient and helpful. My main gripe is that because we found the seats uncomfortable on the A380, I changed my seats for the return journey to 'extra legroom'. This placed us next to the toilets which would have been fine apart from the constant queue for the toilet and people doing their exercises in the space in front of us classed as 'extra legroom'. Twice people stomped on my feet when I was trying to sleep when the lights were dimmed. So, the extra £118 I paid for these seats was pretty much a waste of time. Apart from this, it was a positive experience.
Date of experience: December 3, 2018
Na
I would have given them no stars if I could!
I would have given them no stars, if at all possible. This is the worst airline out there, happy to take your money for a ticket, but if you want to change the flight even though its over 6 months away, they were going to charge me £600. Then, I asked to cancel it, well you can cancel it, but no refund, even though its six months away. Then I asked if I could sell it to someone else? No, all flights are non transferable. There is no give with this company, no one to complain to and no one in the UK to help with this. This is the worst company I have ever had to deal with and how they operate within the UK through middle me is unbelievable as they surely breach our trading standards laws and multiple EU laws to boot. Suffice to say, I will never use them again!
Date of experience: November 30, 2018
JV
Worst service ever, not sure why people speak so highly about this airline
Terrible experience. I booked a window seat but they put me just in the middle which it is completely opposite of what I wanted. I complained on the plane but nobody wanted to help me, then I complained when I landed in London and according to them, I selected a middle seat (the customer service in London was quite rude). Why would I select a middle seat prior to my flight if this is not what I wanted? Anyway, they said in the end that because they are right, there is no way they can help me. 15hours of flight in a seat that you do not want to be at is not the best experience. In general, I would say and after flying with other airlines in economy to Singapore that the service for most of them is pretty much the same. I paid a plus of 350£ for this airline for the good things I heard about them but it is not worth the money. Also, I never had this issue. Hence my struggle to understand why this airline is so good.
Date of experience: November 27, 2018
BZ
Best airline experience I've had
Best airline experience I've had, even the things that weren't working were turned around to their advantage. Flew from copenhagen to sydney via singapore, economy. Better food than I've experience in flights before. Good in-flight entertainment with great selection of movies, tv shows and games. The lavatories were clean, and even had mouthwash, toothbrushes and skin products. On my way home I had an 18 hour layover in Singapore. Somehow even that was a positive experience. The airport has plenty of seating and power outlets, good food options, free cinema, rest areas and free bus tours of singapore. On the final leg of the trip there was a problem with the entertainment system, however, this was at night and every passenger was given a small gift of chokolade for their inconvenience.
Date of experience: November 23, 2018
AL
They may think of themselves as a great…
They may think of themselves as a great airline but their website is pathetic. Manage booking is always down and their seat selection system is highly controlled by their staff. Self serve online is not available (until check-in) and definitely not free, like almost all other airlines for international flights. I fly home to Hong Kong fairly frequently and always avoid taking SIA for these reasons. If you don't mind their company first policy, you will probably like their service.
Date of experience: November 21, 2018
T
TN
US
Used to be better
Used to be better However the frustration has started from their new booking process. Paid for advance seat selection and they did not honour this because of a change in plane. Based on their email I should be able to change this FOC however not only was this not possible, contacting the UK office did nothing as they didn't do anything to assist, not responding to contact for weeks on end, claiming that they are "investigating". I have to repeatedly chase them. We no longer have any seat selected for our flights. If it's this infuriating at this stage I hate to imagine what it'll be like to actually take a long haul plane ride on this airline which is acting no better than budget airlines despite the premium price. Doubt I'll fly this circus act again unless all issues we've encountered has been put right.
Date of experience: October 14, 2018
SM
The airline is amazing however the…
The airline is amazing however the website could be improved
Date of experience: September 26, 2018
DC
Singapore Airlines is what other airlines dream to be.
TL:DR: Sinapore Airlines went above and beyond in their assistance to a passenger suffering a recent death in the family. Every layer of the organisation responded without flaw and with nothing but empathy. This is what other airlines should aspire to be. My sincere and heartfelt thanks to all of you at Singapore Airlines. Full Version: I recently had flights from Singapore to London Heathrow and was also booked on return flight a week later. It was a last minute flight due to my father being taken critically ill. During our stay, my father sadly passed away. For obvious reasons, this meant I had to change my return flight dates. After getting on the phone with customer service, I was told the charges for the change were 587 British pounds. I told the operator of my predicament and they said they would call me back. After a few phones calls the price was reduce to 387 British pounds which I was very grateful for. However, the day before the flight, Rehan from Singair customer service called me back and told me that the extra charges for the change shall be returned and there will be no extra charges for the rebooking of the flight! I was shocked! Also, because of my late booking I was stuck in the back of the plane near a window with only an hour and a half to get to my connecting flight in Singapore. Singapore Airlines also arranged for an aisle seat located near the front of the plane when I arrived to check in. I would like to thank all the people involved in my case for the outstanding assistance they provided me in a time of great sadness. They truly went above and beyond from their customer service to the ground staff to the air crew, everyone did their best. This is what other airlines should aspire to be. A sincere and heartfelt thank you to you all.
Date of experience: September 25, 2018
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