Singapore Airlines
View company profile →
Singapore Airlines is what other airlines dream to be.
TL:DR: Sinapore Airlines went above and beyond in their assistance to a passenger suffering a recent death in the family. Every layer of the organisation responded without flaw and with nothing but empathy. This is what other airlines should aspire to be. My sincere and heartfelt thanks to all of you at Singapore Airlines. Full Version: I recently had flights from Singapore to London Heathrow and was also booked on return flight a week later. It was a last minute flight due to my father being taken critically ill. During our stay, my father sadly passed away. For obvious reasons, this meant I had to change my return flight dates. After getting on the phone with customer service, I was told the charges for the change were 587 British pounds. I told the operator of my predicament and they said they would call me back. After a few phones calls the price was reduce to 387 British pounds which I was very grateful for. However, the day before the flight, Rehan from Singair customer service called me back and told me that the extra charges for the change shall be returned and there will be no extra charges for the rebooking of the flight! I was shocked! Also, because of my late booking I was stuck in the back of the plane near a window with only an hour and a half to get to my connecting flight in Singapore. Singapore Airlines also arranged for an aisle seat located near the front of the plane when I arrived to check in. I would like to thank all the people involved in my case for the outstanding assistance they provided me in a time of great sadness. They truly went above and beyond from their customer service to the ground staff to the air crew, everyone did their best. This is what other airlines should aspire to be. A sincere and heartfelt thank you to you all.