Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
2.1
Poor
1,000 reviews
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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Website
www.singaporeair.com
All reviews
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Showing 981 - 990 of 996 reviews
TM
Superb Service
6 flights with Singapore Airlines so far in 2018 and all have been flawless. All the staff have been exemplary in their service and professionalism. My wife left her kindle on a flight recently and within an hour we had received both emails and calls letting us know thy had found it. Fantastic.
Date of experience: September 19, 2018
Ka
Awesome service
Awesome service! Comfort and food! Smooth flight from lhr to chc! Great entertainment.. super clean cabin! Nothing too much trouble! Loved it! 👏👏
Date of experience: August 9, 2018
SJ
Best Airline Hands Down
Best service you can find in an airline. I have taken Singapore Airlines from Frankfurt to Singapore on multiple occasions and found the price to be affordable. The warm towel provided at the start was a treat! The selection of media for a long haul flight was excellent. It kept me entertained throughout!
Date of experience: July 20, 2018
JH
Charging booking fees for seats on long-haul a step too far.
We have travelled to Australia a few times on this airline mainly because it is via Singapore after several very bad experiences at Dubai. This airline offer reasonably good service and in June I booked two seats for January 2019 for a 3 month stay to visit our son and grandsons. I had previously booked through an agent or travel site online BUT you cannot choose what seats you want and you can only get seat numbers 48 hours before travelling. This time I decided to book over the telephone. The first thing I heard was a recorded message saying that booking by phone could result in a charge for doing so? The first question to the booking clerk was "is there a charge". I was told this does not apply in the U.K. So far so good. I had already looked up flight numbers I wanted and also chosen seat numbers as well. We went through the whole procedure and booked the flights. I then asked for the seat numbers I had chosen- then came the surprise! Apparently you cannot pre-book seats unless you pay for them! This charge always related to short haul flights but now long haul have jumped on the band-wagon and decided to make more money as well. For every leg of the journey there is a seat charge out and, of course, back which in my case totalled £72! Not much you might say but the fare we paid was higher than two years ago and now plus a seat charge on top. Obviously I had to book them because on a 19 hour flight you want to sit with your husband, Well I do anyway. No doubt other airlines have done the same and to Australia there is a limited choice. I have read more recent reviews on Singapore Airline and see that they have not been anywhere near as good as before. Will write a review when we get back.
Date of experience: July 1, 2018
AK
World’s best Airline
Have flown with many Airlines and nobody comes close to the service that SIA are offering! Absolutely fantastic!
Date of experience: June 21, 2018
GA
What a breath of fresh air
What a breath of fresh air. I recently had a bad experience with an online booking agency that took two months for them to resolve. Fortunately Singapore Airlines listened to my dilemma said they would send me an email requesting further information AND THEY DID.I replied and within 36 hours from my request had the modified ticket emaile to me. Well done SA , you got my next return ticket from Dubai to Myanmar.
Date of experience: June 5, 2018
GC
I have just returned from Bali with my…
I have just returned from Bali with my boyfriend and we used Singapore airlines for the first time. They were amazing we cannot fault them one bit. The flights were all on time if not early, the staff were so friendly and helpful when it came to our connecting flight in Singapore. The food and drinks and entertainment on board was great. Dont believe all the reviews you read online about this airline people seem to only write a review to complain. 5 star airline would defiantly use them again.
Date of experience: May 17, 2018
MP
Unauthorised hold on funds, no booking.
Went through the entire booking process for a flight with Singapore Airlines only to be given an error message at the end of the process. However they had put a hold on my money which means I'll get charged an international transaction fee despite supposedly getting the money back at some point (and still no flight booking). So I called their call centre, only to get abused by their consultant and with no apology or solution offered. I'm now leaving 1* reviews for any company that puts an unauthorised hold on funds.
Date of experience: April 12, 2018
AP
There can't be any other airline on…
There can't be any other airline on this planet I can think of has a great comfort and service like Singapore airlines. My last trip was to Japan from Singapore and I felt at ease and I was able to utilize my day of landing as I was feeling refreshed after the journey.
Date of experience: March 12, 2018
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