Singapore Airlines
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Brisbane airport closed due to cyclone…
Brisbane airport closed due to cyclone & my flight on 8th March was cancelled. The airline offered rebooking or refund. I tried the rebooking avenue first but could not get a flight to Dublin via London for 20 days! My e-visitor 3 month stay expired on 11th March, so you can understand my panic to leave as a bridging visa was a non starter. I checked with other airlines & was able to secure a flight out on 12th March. I was told by one of your agents that I would get a refund on my return journey, which I paid extra for forward cabin seats. I didn't receive an email confirming this, nor did I receive confirmation of the amount of refund. To date I've spoken to 2 customer service agents & chatted to Luz over the Internet chat. The story appears to be the same that they could not give me information other than it is being dealt with & to wait another 2/3 weeks. I now doubt that anything for me is being dealt with as no one can give me any information!! Today is the last straw for me. Still no satisfaction. Where do I go from here?