Singapore Airlines
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No compensation,Poor customer service.
Poor customer service. I booked a couple of flights with Singapore Airlines via a website agent months ago for April and July.Than suddenly out of the blue numerous number of flights alterations came through changing time, flight number etc. initially it was minor change like a couple of minutes , than couple of hours on the transited from Singapore to Malaysia not once but twice which also in separate notifications of flight numbers. It got to a point where the waiting time had increase to an additional 4 plus hours over two changes. Now I have a 10 plus hours waiting time in Singapore airport. Contacted Singapore Airlines, got through to customer service/ support. They were ever so apologetic but will not do anything regarding the continuing changes to flight even though the Singapore to Malaysia part is part of their company ( scoot airline). No compensation whatsoever from them even though they keep changing the flight time to an ever later time of departure from Singapore Changi airport. So be aware if you on long haul flight on a connecting flight to a final designation you might find yourself in the same situation I am in where you got no choice to accept the changes as you might have already arrange / planned your journey ahead which will cause you problems to re-arrange you journey plan . I mean their flights once you on it is good, food and staff but they need to get their priorities right regarding changing / rescheduling the flights to a later and later time on a connecting flights. Due to plans had committed in July I had no choice accept the second change to Singapore to Malaysia part of the route/ flight ,even though I informed then I am not happy about it. No compensation whatsoever to the stress caused and time wasted in an airport they caused.