Singapore Airlines
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Don’t be fooled by any awards or praise…
Don’t be fooled by any awards or praise around Singapore Airlines. They are one of the worst providers in the market and the fact they hide behind a premium brand makes it even worse. On my recent trip home to Brisbane from Heathrow, o encountered a last minute change of connecting flight due to the plane leaving only slightly late, this mean 3 extra hours in Changi and a paltry food voucher was offered. The worst was yet to come, on the trip home, the plane encountered issues. After making us wait for 3 hours on the tarmac with absolutely no communications, they cancelled the flight. Being a Brisbane local I was able to get an Uber home (covered by Singapore) however I sat in a line waiting with those who needed a hotel. After asking the moronic attendant if I needed to wait in line, he said no and then was surprised that there was no one else asking passengers who were local to make themselves known. I had initially booked an aisle seat for the return journey from Singapore to Heathrow, however, was allocated a middle seat automatically, after flagging this with their customer service, I got no assistance or any information as to why this had happened and why I was unable to select a seat. Avoid this airline like the plague. I’ll never use them again based on this experience. I asked what sort of compensation was available and they mentioned that the fact they rebooked it was compensation. Absolutely diabolical.