Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Outstanding service from start to finish. Carole was an absolute star, going above and beyond to make sure both our sale and purchase completed smoothly and in our best interests. Couldn’t recommend her and Setfords highly enough!
Date of experience: July 7, 2025
Outstanding Service from Charlotte Robins A True Professional! I recently had the pleasure of working with Charlotte during the sale of my old home and the purchase of my new one, and I cannot express enough how grateful I am for her exceptional service. From start to finish she made what could have been a stressful experience into a seamless and enjoyable journey. Charlotte demonstrated an impressive depth of knowledge and expertise in property law. She took the time to explain every step of the process, ensuring I understood what to expect and how to prepare. Her attention to detail was evident, and I felt confident that my interests were in the best hands. Charlotte was always available to answer my questions, no matter how trivial they may have seemed, and her prompt responses made me feel valued as a client. I truly appreciated the regular updates on the progress of both the sale and purchase, which kept me informed and at ease. What impressed me most was Charlotte’s proactive approach. She anticipated potential issues before they arose and worked diligently to resolve them, ensuring that everything moved along. I felt reassured knowing that she was advocating for my best interests every step of the way. Thanks to Charlotte ’s hard work and dedication, both my sale and purchase were completed and I’m sitting in my new house! She truly went above and beyond to make this experience as stress-free as possible, and I am incredibly grateful for her support I highly recommend Charlotte Robins to anyone in need of a solicitor for property transactions. Her professionalism, expertise, and genuine care for clients is outstanding! Thank you, Charlotte for making my dreams of moving into my new home a reality! You are a star! 🌟
Date of experience: July 7, 2025
US
Carole is an absolute superstar! She is super speedy, and on the ball, no problem is too complex for her, and she is able to advise with confidence and speaks with no jargon. She has made the house buying and selling process really enjoyable and easy for us. Thank you so much!
Date of experience: July 7, 2025
US
We had a very long and stressful journey with the sale of our property lasting nearly 3 years. We were recommended Setfords as solicitors and a lady called Delyth looked after our case. To cut an extremely long story short and had 2 sales fall through plus we had to pull out of our purchase too which was very upsetting and had to go back to the beginning reselling our property and looking for another purchase. Throughout this process Delyth guided us along the way remaining professional and extremely helpful and supportive as our sale was by nomeans straightforward due to a management company etc. Thankyou to Delyth and Setfords who got us into our new home finally this May and we can now sleep at night!
Date of experience: July 6, 2025
My experience was 100% professional and completed with out any stress ...everything was done when I was told it would be ....brilliant service. Thank you
Date of experience: July 6, 2025
Having a complicated family matter I wanted someone that would really help me. I am so glad I found Karen. She really really listened to me, my concerns and my end goal. She worked with me for a year providing me with the best possible service and nothing was ever too much trouble. She certainly knew what she was talking about, gave me great advice and never made me feel my questions were irrelevant. I trusted Karen from the start to help me with my case and that trust remained throughout! I honestly can’t thank her enough for her work and I would highly recommend.
Date of experience: July 5, 2025
Used Lorna for the sale of one property and the purchase of another and despite the chain being long and slow to respond at times Lornas perseverance kept things on track and we managed to make our deadline. I wouldn't hesitate to recommend her in the future, or use again myself in the coming years.
Date of experience: July 5, 2025
First class work and support along the way. Outshone all other legal provisions in our chains.
Date of experience: July 5, 2025
My partner had used Setfords for a house purchase previously and suggested we use them again for a property purchase together. We didn’t really have any concerns initially, apart from condescending tone of emails from the member of staff we dealt with. It was only after completion that we encountered a problem. Setfords miscalculated the mortgage amount, and contacted us 3 working days after to completion to advise we owed another nearly £1000. We asked for confirmation on the matter and was advised that they would not complete the work we’d already paid for, until we paid, which we knew we would, we just wanted to understand how they could withhold services already paid for. The email tone was very threatening and accusatory to us, stating it is our fault for not picking up on the error ourselves. The staff member confirmed it was their fault and that mistakes happen, as they are under pressure to get things completed, and as the house buyer I can sympathise as I was incredibly stressed and anxious, however solicitors get paid to complete the work, so you expect a certain standard of work. We logged a complaint which was also handled poorly, and very biased towards Setfords. In the end, we paid the money and asked that the complaint be closed as we are just exhausted by the whole matter.
Date of experience: July 4, 2025
