Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Worked with Amy many times and always goes above and beyond and keeps in touch throughout the entire process.
Date of experience: March 5, 2025
Zoe Fellows was our conveyancer & if we could give her 10 stars, we would. She was superb. We had quite a long, drawn out sale process over nearly 3 years, involving numerous failed sales & dealing with other conveyancing firms who were shockingly inept. Zoe was so patient & always happy to answer my questions when I was mid-meltdown. The fact she stayed so level-headed, shows how professional she is. Thank you!
Date of experience: March 5, 2025
Very helpful, informative and available for advice when needed
Date of experience: March 5, 2025
US
Vicky from Setfords was amazing, chased me up when I was being slack, always on the end of the phone if I had any queries, constantly chasing up other parties involved which took a lot of patience with my move, took all the work and stress away from me apart from sending a few emails, no complaints at all.
Date of experience: March 5, 2025
US
I was represented by Louise from Setfords after making contact via a google search. Right from the outset she provided a very professional and reassuring service. Louise showed empathy for my situation, without judgement and put me at ease from the very first conversation. Claire, another solicitor acting as Louise’s agent did a fantastic job when accompanying me at my interview and also shared the same caring and professional mindset as Louise. Louise was very informative of the process as I didn’t know what to expect and kept me updated throughout, with plenty of contact. I am very pleased with the outcome and would definitely recommend Setfords to anyone looking for legal representation!
Date of experience: March 5, 2025
