Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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My solicitor Lawrence was very good and updated me when necessary Contract was done efficiently and on time
Date of experience: July 4, 2025
Lara Aveline was our solicitor for a sale-and-purchase transaction and ensured the process went as smoothly as possible. Lara was always on hand to answer our queries by phone whenever we had any doubts and was an excellent communicator between all parties involved in our transaction, especially during a difficult personal period. Her calm manner, advice and the care she took throughout our transaction was greatly appreciated and we can highly recommend her conveyancing services. We are also grateful to Sophie Booker for her additional assistance during the transaction.
Date of experience: July 4, 2025
Tanya and Claire were very helpful and supportive throughout the whole process. Always responded to any questions I can’t thank them enough.
Date of experience: July 4, 2025
My experience using Setfords, helped me get a charge against my property removed, because I wouldn't have been able to sell the property otherwise. Thank you Setfords.
Date of experience: July 4, 2025
I was given a chance to explain my case and feel that the advice given was fair and helpful. Dr De Coteau helped me to understand better how to proceed in the next steps of my issue and gave me confidence to speak with her further if I need to.
Date of experience: July 3, 2025
US
We appreciate Guy, Joanne, and Setfords team for your outstanding work and dedication throughoutour property purchase process. We are incredibly grateful for your thoroughness, clear communication, and professional guidance throughout what can often be a complex journey. Your expertise made a significant difference and gave us great peace of mind. Thank you once again for everything. We would highly recommend your services to anyone in need of an excellent conveyancer.
Date of experience: July 3, 2025
