Setfords
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Terrible post completion experience
My partner had used Setfords for a house purchase previously and suggested we use them again for a property purchase together. We didn’t really have any concerns initially, apart from condescending tone of emails from the member of staff we dealt with. It was only after completion that we encountered a problem. Setfords miscalculated the mortgage amount, and contacted us 3 working days after to completion to advise we owed another nearly £1000. We asked for confirmation on the matter and was advised that they would not complete the work we’d already paid for, until we paid, which we knew we would, we just wanted to understand how they could withhold services already paid for. The email tone was very threatening and accusatory to us, stating it is our fault for not picking up on the error ourselves. The staff member confirmed it was their fault and that mistakes happen, as they are under pressure to get things completed, and as the house buyer I can sympathise as I was incredibly stressed and anxious, however solicitors get paid to complete the work, so you expect a certain standard of work. We logged a complaint which was also handled poorly, and very biased towards Setfords. In the end, we paid the money and asked that the complaint be closed as we are just exhausted by the whole matter.