Quickline Broadband UK is a telecommunications provider specializing in delivering high-speed internet services to residential and business customers across the UK. The company focuses on providing reliable broadband solutions, particularly in areas where traditional providers may not offer adequate coverage. Quickline Broadband UK aims to connect underserved communities with fast and dependable internet access, facilitating improved connectivity for both personal and professional use. The company offers a range of broadband packages designed to meet varying customer needs, including options for different usage levels and speed requirements. By leveraging innovative technology, Quickline Broadband UK ensures that customers receive efficient service and support. Their target market includes households seeking enhanced online experiences as well as businesses that require stable internet for operations and communication.
Quickline Broadband UK receives overwhelmingly positive feedback, with many reviewers praising the installation process and the professionalism of the engineers. Customers frequently highlight the friendly and knowledgeable staff, such as Thomas and Stan, who ensure a tidy and efficient installation experience.
Reviewers express satisfaction with the seamless transition from other providers, noting that Quickline's service is quick and hassle-free. However, a few complaints arise regarding service issues, particularly on Fridays, which some describe as "shocking." Despite these minor criticisms, the overall sentiment remains highly favorable, with consumers appreciating the quality of service and the speed of their new broadband connections. Overall, Quickline Broadband UK is viewed positively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Josh the engineer couldn't have been more professional and helpful”
“On hold for 20 mins with customer service for them to answer the phone which they don’t realise just having a chat”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 2.8 out of 5 (fair) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 1.0 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: Quickline Broadband UK is #1 of 5 on overall rating in this group.
60 reviews of Quickline Broadband UK. Filter by what matters to you.
Our line installers were Bradley and Shaun. They were very personable and helpful. They talked us through the whole installation and took notice of where we wanted our line to be situated on the outside of our bungalow. Very happy with their work.
Our installer was Carl Conway. He was very personable, efficient and very knowledgeable. He talked us through the whole process with confidence and assured us that if there were any problems they would be dealt with quickly and efficiently. If Carl is any example of your staff Quickline, as a company, is bound to succeed.
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6 days ago I was asked for more information, which I duly provided, with the promise of a follow-up. Nothing..... I presume there is no interest in actually getting people connected having been paid for laying the line just outside our property. Been waiting since the start of the year!
Josh was a very pleasant young man. He got on with the job. He set up all our equipment for us.
Quick and efficient assistance from online chat then a prompt callback from the sales team when I was unable to select installation date online. Kept up to date with when the engineer was due via text. Kieran S was very polite and explained what would happen when he came to install and got everything sorted quickly
Really happy at today’s installation by Thomas Turnbull from Quickline. Prompt, polite, very knowledgeable. Took the time to explain everything and workmanship was very tidy and efficient.
Nathan is the best engineer around. Very helpful and friendly
Shocking do not be fooled by the 5 star review from trustpilot, There was vandalism on Friday which needed repairing, Fair enough, But despite me been the first person to report this on Friday morning at 08.30 I’m still waiting now at 17.30 on Monday to be reconnected despite everyone else in the village who use other suppliers already been reconnected on Saturday. We’ve had no updates from them, I’ve made endless calls chasing updates and they just don’t care, I’ve been lied to on the Friday by someone telling me engineers were onsite when they weren’t as I was informed later in the day they were trying to repair it remotely. The staff in technical just keep saying there’s nothing I can do. Stop lying to customers be honest and if you say your gonna keep us updated on Friday by text then do so because it’s Monday now and I have t had one single update regarding progress or should I say lack of progress. It’s a shocking service when you need help stay clear I wouldn’t even give them one star, 0/10 get the service you need elsewhere Reply to Quickline response, You have t requested further information from, The internet came back on at 6pm Monday and is off again Tuesday morning at 08.30, stop lying
Outstanding Service from Dave B at Quickline! I rarely leave reviews, but in this case it's thoroughly deserved. Dave B was absolutely first-class from start to finish and is a real credit to Quickline. Throughout the installation, Dave demonstrated exceptional attention to detail, professionalism and pride in his work. Nothing was rushed, and every aspect of the job was completed to a very high standard. It was obvious that he genuinely cared about getting everything right rather than simply getting the job finished. Communication was excellent throughout. Dave explained each stage of the installation clearly, kept me fully informed, and was happy to answer any questions. His friendly, approachable manner made the entire process stress-free. What impressed me most was his diligence and work ethic. He took the time to ensure everything was neat, tidy and working perfectly before leaving. It's increasingly rare to find someone who takes such obvious pride in their workmanship. Dave B is the sort of employee every company wishes they had. He is a fantastic ambassador for the Quickline brand and provided a level of customer service that exceeded expectations in every respect. If Quickline recognises exceptional staff, then Dave B deserves every bit of praise that comes his way. An outstanding engineer, a consummate professional, and a genuine credit to the company. 5 stars without hesitation.
We had our Broadband swapped over today. Jordan, the installer, arrived promptly and was very pleasant and helpful throughout the entire installation. Firstly, he took care to ensure our furnishings were not damaged whilst he drilled through the wall and secondly, was careful where the router and the boosters were sited for maximum benefit but minimal visual disturbance. He answered any queries we had and made sure all our devices - laptops, phones and TV - were all connected and working properly before he left.
Dave B installed our broadband earlier today and we were very pleased with the job he did. Very patient with our endless questions and my husbands ocd with the wiring! Checked a couple of places out inside before installing to ensure the best signal, very happy customers, would recommend!
Alvin was efficient installing the equipment, and was very helpful in advising on the setup for out large house.
Josh.R just installed our broadband, he was very polite , he did a neat and tidy job and helpful explaining everything
Easy ordering and salesman kept his word and responded quickly. However the internet is very intermittent; I’m left unable to connect to my printer or external security lighting or recording The internet was off for several minutes this morning I’m awaiting a call back this morning etc. In other words I’ll be better off going back to my previous BT service Hopefully
Quickline have been very professional from sales to completion of the installation. Dave B. Started the installation and was joined by Dan D. Both did a fantastic job, neat and tidy workmanship and both polite and friendly, can't fault Quickline so far.
Quickline Broadband UK is a telecommunications provider specializing in delivering high-speed internet services to residential and business customers across the UK. The company focuses on providing reliable broadband solutions, particularly in areas where traditional providers may not offer adequate coverage. Quickline Broadband UK aims to connect underserved communities with fast and dependable internet access, facilitating improved connectivity for both personal and professional use. The company offers a range of broadband packages designed to meet varying customer needs, including options for different usage levels and speed requirements. By leveraging innovative technology, Quickline Broadband UK ensures that customers receive efficient service and support. Their target market includes households seeking enhanced online experiences as well as businesses that require stable internet for operations and communication.
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