Prospect Estate Agency is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Beth and Bekah were brilliant at helping us to sell our home and purchase our next property. Our chain was quite hard to keep together at times and I think would have fallen through with another agent. They were easy to communicate with, positive and proactive. If we move again I would not consider using anyone else. Thank you!
Great work from Beth and team. Moved into flat in just over 6 weeks from start to finish!
Beth and Michael supported with both the sale and purchase and were excellent at both ends. Our property sold within a week and when buyers pulled out twice they secured new buyers very quickly and smoothly. At the other end Michael managed the chain superbly under many challenges often as a result of the poor performance of our solicitors, Melia Mumford. His communication was great at all times and he managed and controlled the chain very well. I would recommend without reservation.
Great experience with Prospect on our recent house sale. Would definitely recommend. Beth and Michael pulled out al the stops to get us over the finishing line.
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We recently sold our flat in Reading with Prospects. The whole process took close to a year but Bernadette Martin at Prospects was an absolute gem and made the process that little bit easier. Excellent communication (there was an awful lot of back and forth). She always let us know what was going on, chased answers more times than I can count and helped with any issues we had post selling the house. If you’re selling a house - I’d only be recommending Prospects because of Bernadette and how much easier she made the whole process. My only negative comment is to NOT use one of the solicitors they recommend (Melia Mumford). They were by far the worst solicitors I have dealt with. Emails not replied to for weeks, despite their ‘10 working day turn around’. Would not recommend these solicitors to anyone.
Date of experience: September 5, 2024
Prospect (specifically Assistant Manager Beth Murphy) just completed a sale for us of a 4 bedroom property in Finchampstead. Beth gave a pretty good presentation to win our trust at the outset and we went with Prospect over several other Estate Agencies. There were a few wobbles along the way when the eventual buyers were struggling to sell their own home but Beth was great at communicating and kept the process moving along - ultimately to a completion not far short of our asking price (and in excess of what some other agencies suggested we could get). I have no hesitation in recommending Beth and Prospect.
Date of experience: September 1, 2024
Despite being a little bit quick to ask us to decrease the sale price of our Parent’s house when we put it up for sale with Prospect and comparing it to other houses in the area that were in my view “not comparable” -it has all worked out well. And we have SOLD with Prospect. Beth Murphy’s communications were very good and her advice was invaluable when dealing with the prospective purchaser. She kept with us throughout the process, which was a little bit complex and in the end, we sold to the first viewer, at only a small discount to the asking price. We are very happy with Prospect and the result.
Date of experience: August 30, 2024
US
The sale of my maisonette is clearly not a plain-sailing process as the first sale fell through because the buyer was misled by the mortgage advisor about the construction of the maisonette. Thanks to Beth Murphy and Matt Reynolds that, the second (cash) buyer was soon found. We had been kept informed by Beth of the sale, moving the process along and constantly keeping us updated all the way even though responding in late evenings, Credit also goes to Matt Reynolds who advised us after the first sale fell through. Thanks so much!
Date of experience: August 29, 2024
I rented a flat under prospect for a year and have recently existed due to person reasons however prospect were nothing but informative and helpful in the exit of lease. our property manager was Vicky Crispp and during the course of the tenancy was nothing but helpful, she arranged with the landlord new sofas coming to the house due to our old ones being broken, she had the extract fans fixed and was very speedy in helping us get our deposit back due to a delay from the landlord. I would like to thank Vicky and prospect for all there help while I rented the property and say thank you for all the support they gave when existing contract.
Date of experience: August 28, 2024
US
Prospect is renting a property in Frimley (Camberley) to us. We found that at times when we needed to pay money or they needed us to do some paperwork urgently then they were very quick to communicate. But when we needed something from them such as a broken Goodlord link making it hard to complete our references, then they were unable to help. They were also very slow to produce the tenancy agreement and I had to call to chase them up several times, then they expected us to complete our steps quite quickly. However, we have managed to get to the point of renting and everything else has gone fine. In particular Edward Joslin has been helpful in giving us the information required to rent the property.
Date of experience: August 27, 2024
We had an awful awful awful experience the letting assistant manager Betsy Harmer. We are a family of 4 with very young children. We relocated back to the U.K. from Asia and rented a temporary accommodation based on property photos from abroad. 1 week before checking, in my wife wanted to confirm the conditions of the property as she requested to Mrs Harmer, as condition for the tenancy, for the garden to be tidy and the property cleaned. The garden was in horrendous condition. We were concerned that the garden could represent a hazard for the children due to rats or mice. We called and called Betsy and complained about this. She asked us if we were ok to start living in the property until a gardener was found. However, she never solved our problem with the garden. In fact, she asked us to send photos and videos of it, which concerned us as we would have expected for the letting agency to do a check themselves. I found a gardener in 3 hours after checking in and proposed this and gave a quote to Betsy as well as the gardener’s availability to do the work. She said this was not authorised and forbid us to proceed. To protect my family, I decided to hire the gardener myself and pay from my own pocket. Horrendous service from this company and this person. Beyond awful. Do not recommend. In addition, the house was not cleaned, there were numerous marks in the walls. We had to give notice the 1st day. Please do not rent properties with these individuals.
Date of experience: August 23, 2024
I got home the other day to find a leak from the Upstairs Flat. I contacted my Managing Agents who have been amazing. They told me what to do, they contacted Prospect who promised to contact me. That is where things went wrong. ALady called Betsy who is responsible for the Flat above where the leak came from, and this is not the first leak caused by the Tenant, and Betsy is managing that Flat. All week I had rang and left Messages for her no responses. Finally yesterday afternoon got through to her, and there was not an apology or excuse why she had not called me back. All I got was someone will contact you for the Repairs, no name nothing. Sure just fobbing me off like the owner before me. As I Had to make good the last leak. Do not trust Betsy with anything or Prospect. All they have cared about is they got the Tenant a replacement Washing Machine. How about the inconvienience to me. They are not bothered and could not care less. If you are thinking of buying in Maidenhead make sure the Flat above is not managed by Prospect and definitely not Betsy. Her attitude stinks. Should go and see how good Cluttons are who looks after the Block arecompared to this amateurish Company and the awful Staff who work there. I am so angry with Betsy. Kind Regards
Date of experience: August 23, 2024
