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Review summary
Princess Cruises has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Realice 3 cruceros con Princess, el primero en 2023, a Islas Britanicas en el Regal, 15 dias. el segundo en 2024, trasatlantico en el Sun Princess 17 dias, el ultimo en junio 2025, fiordos, en el Emerald, 17 dias.
En el ultimo note una baja muy importante en calidad de espectaculos y comida.
Estos 2 itens para los cruceristas son importantes.
Los espectaculos con excepcion de una cantante, creo que se llamaba Lynda Evans, mediocres. Un hipnotizador que se veia claramente el engaño y encima lo repitieron. Un coro y musical de los propios tripulantes, imaginense.
Y otros por el estilo.
La comida. Mucha comida de olla y aspecto regular para abajo, los primeros dias habia salmon, despues lo remplazaron por otros pescados de regular preparacion. Carne poco. Fruta siempre verde. Postres repetitivos.
Un dia nos ofrecian croisants del dia anterior. Y varios dias faltaron.
Entre los puertos, habia 3, de pequeños pueblitos con muy poco interes.
Hubiera sido ideal, sacar por lo menos 2 e incluir 2 dias en Oslo.
He viajado en MSC, Norwegian, Celebrity y pense que en Princess habia encontrado mi naviera Premium.
No es mas una compañia premium.
We booked the Princess Premier Package and for 2 days now they've blocked my stepsons medallion insisting he can only buy non alcoholic drinks. He's 28 years old!! The ship is tired and a lot smaller cabins than other cruiselines we've used. Spent more time at guest services than enjoying the actual cruise
The cruise experience itself was actually pretty good. The problem I have with them is a policy issue. My fiancee works for an airline and is able to get travel discounts, which she used to book the cruise. After booking I was looking at the Princess website and realized they offer a military/veterans onboard credit. As a vet I thought this was great. I went through the verification process and waited for my credit to be applied. And waited, and waited. I decided to call customer service to see why the credit hadn't been applied. I was told because my fiancee booked with her discount that I wasn't entitled to the veteran's credit. I'm not sure what one has to do with the other, but I hope Princess addresses this in the future.
I'm so surprised to a company like princess has so many issues with customer safety, with insecure rooms, witnessed customers being attacked infront of staff, two other incidents that almost led to attacks in front of staff who in the staff words "didn't want to involve security as the head gets angry" which i can 100% relate to with his dismissive and confrontational attitude when we tried to reported our concerns with not locking rooms, the green unlocked light stays on even when you are out of sight of your cabin, allowing anyone behind you to enter your room without your knowledge, apparently not a problem from the head of ship security (you won't be covered on insurance) repeated entertainment and menu if on for over a week, dirty plates and napkins left on buffet tables, not to mention the movement sensor light in the cabin that comes on if you go to the bathroom at night and lights the whole room without being able to turn it off.
Overall PC provides good service BUT... DO NOT use their travel insurance if it is offered by AON. They are a scam company and if you go to Trustpilot and search on "AON Travel Insurance" 92 percent of the reviews are one star. Do not use them.
My first but certainly not our last with P&O Ventura. We enjoyed every minute of the Portugal and Canary 13 days . The food was outstanding and In the buffet the crew were serving and I found this so much better than passengers dipping into the food .There had been norvo virus on board but with the constant cleaning the crew were doing I wasn't worried. Our cabin was spotless and cleaned every day . I will definitely go again and again with them
My 4th cruise but first ( and likely last) with Princess Cruises. From Melbourne to New Zealand and back - 14 nights.
The agency rated the ship 4 star - but it is not - this is a 20 year old ship that needs a make over / upgrade.
Positive things : Stateroom was nice and always good cleaning , staff very friendly ( though my cabin steward was a bit grumpy)
Premium package was great at a good price (AU $ that was a good thing - also in the casino )
Medium : Food was okay but not more than that (desserts were great though) , entertainment were medium , seating around the ship was okay , pools looked allright
Bad : time at stops ( especially in Christchurch - should be 2 days so you could have some long tours to the west to Mt. cook , Franz Josef etc ) , tournaments arranged on board poorly organized , Golf link is a joke .. not maintained - very bad quality
REALLY BAD : that I got diarrhea from hotdogs delivered to my room - isolated more than 24 hrs - Princess so far not taking any responsibility ( it can only be those hotdogs) , no compensation - no investigation … That is so bad .
This cruise had potiental to be really great ..
NEVER book a Princess cruise. My Mother broke her shoulder and they charged us the full cost of the cruise as a "cancellation fee". Morally reprehensible company. Avoid at all costs.
Where to start!
I booked our trip of a lifetime with Iglu Cruises on the Princess Sapphire Cruise ship.
Before the cruise I ordered some bespoke princess medallions on the 8th of June that did not show up on the day of arrival for the cruise. (Could not be delivered because we live in England) According to boarding team they would be in the room, when we arrived they were not there and on visiting the medallion shop onboard the ship they said the order got cancelled with no notification, that really set the scene for this holiday, a complete lack of communication.
They were special honeymoon medallions that could not be ordered on the cruise so we had to buy alternatives.
Most importantly I am still yet to receive a refund for the orginal medallions Nearly two months since the cruise!
We then received notification on the ship without any notice that we would not be going to amber cove port!
We had booked an excursion in advance, and as of yet two months on have had no notification of the credit for the excursion for the waterfall experience. (I will add I received a credit with an unknown amount! No idea if it’s the right amount? Yet to get any confirmation!)
Then we move onto the boarding process:
The boarding process was awful, my partners suitcase got lost, we arrived on the ship at 11am and did not get her case until I visited guest services at 5:45pm.
Then we entered our room, the room was not clean the bed had hairs in it and the fridge had old food from the last passengers. It’s just not acceptable.
I will add I thought your porter Flezio did a superb rectifying the issue, then doing a superb job looking after us from then on.
Then we move onto the excursions team, who forgot to give us 2 of 3 excursion tickets, it wasn’t until I chased them did they notice they had only given us 1 of the 3 tickets.
The SPA team, my partner went to get a honeymoon massage for us both, and the spa team had not been informed it was our honeymoon, they usually get informed and offer us special deals, another poor piece of communication.
However they did rectify this on board the ship and we got a 25% discount.
Then we move onto the outside pool, my wife now has green hair tips and my swimming shorts that were not cheap were white and are now green which are completely ruined. Again another expense that I will not get any money back!
We have reported these incidents to the guest services team throughout our stay on the ship, who tried their best to rectify some of these issues, but although Silvia tried to resolve them they remained consistent problem after problem.
Overall I was really disappointed with the whole experience, fundamentally we paid a large sum of money for this honeymoon trip of a lifetime and it has not lived up the expectations of what we had pictured.
I would strongly recommend if you are from the UK not to travel with Princess Cruises.
It’s just a shame I can’t upload pictures to show you all!
The cruise itself was fine, it was everything else on board that spoilt it. The shows all but 1 were awful, the duty free prices on board are more expensive than taxed items ashore, even Tesco prices are cheaper. Drinks are expensive too, and the tour prices are such a rip off.
My main grip however is that you have to register a payment card even if you don't buy anything. Our on board spend was enough, so we owed nothing when disembarking the ship, yet 100 dollars was taken out of both our accounts. 3 weeks later this still hasn't been returned. We've phoned & emailed which has resolved nothing.
Customer services is terrible. No one can actually say when it will be credited back. Shame on you princess.
People leave other countries because they are S$## holes. What has happened to America is businesses like Princess are treating us like people get treated in other countries. Never have I run into a larger collection of idiots and crooks than Princess. They block access to real people that can help, flush any record of what they agreed, and send you through an endless barrage of "let me put you on hold for a while to investigate this" Bottom line, the customer support bottom tier's sole job is to buffer the real employees from access. They only want to lie about what you get, then change it all. I must have called 30 times before the trip even began to straighten up their screwups. 1/2 the time you get an idiot. I've been on a call for 20 minutes only to be transferred to someone else who had no role in what I was trying to do. This was about the 5th time I got the brush off! I have not even taken the trip yet. They would be well served to straighten up their act prior to the cruise so that when the inevitable issues occur on the ship, they was hit a sore wound from the onset!
We booked some things in advance. However due to weather conditions we had to cancel them. We were promised onboard by Guest Services that these would be credited back to our credit card ... HOWEVER they instead showed up as a credit for a future cruise instead! DO NOT BOOK OR PAY FOR ANYTHING such as dinners, breakfast, excursions, spa, etc IN ADVANCE with Princess Cruise. ALSO we did a Bid for an Upgrade which cost us over $1000 and which resulted in the same cabin on the same deck, they said the "upgrade" would bypass lines and waiting, our 1st time to the dining room the wait was over 30 minutes!!! This cruise company is horrible and deceptive. We have booked our next cruise with a competitor for April 2025 in the Mediterranean. Also the ship had many mechanical issues, public bathrooms not working, our cabin bathroom plumbing leaked and we had to put a bucket under the sink so the floor would not flood when we used the sink! The family game room game machines were not working! They did not mail our Medallions until very last days prior to cruise, put us in a panic and their Ocean Ready department handled it poorly. Finally, they have staff that will call you trying to get you to book and pay for things in advance ... DON'T! That was a Big Mistake!
Princes Cruises is cheating customers with complimentary sauna on Caribbean Princess. They are showing the sauna on deck maps, but when you buy a cruise and board the ship, they will reveal you that there are no longer any saunas onboard, not free or paid, and if you want to use their crappy thermal suite steam room during your cruise, it will cost you an extra US $200.
I would say save your money and go with another cruise line been chatting to others and yes bar service which we did pay a high premium for is very disappointing staff allways served Americans first
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